I would like a chance to voice my displeasure with fhis company. We arrived at the hotel at 3:15 pm and were informed that we were moved from your hotel. This was after we had already valeted our car. Now question #1; why wasn't an e-mail sent (escpecially in this day and age of smart phones). No cancallation documentation was given. We then were told to go around the corner to the Hyatt Garden Inn. They were very nice there; but guess what; no rollaway; so I had the pleasure of sleeping on a chair.
They portray themselves as an upscale establishment; but honestly, I have been treated better at a Red Roof. I am absolutely stunned that this is the way they treat your customers. I had sent a e-mail (similar to this) and have never recieved a response.
I am a engineering manager for a large OEM; so this isn't the first time I have traveled; but thanks to them, it was one of the worst!
- Columbia Hotel Indianapolis
- Columbia Club Indianapolis
