Everything was great at this Holiday Inn Express. No complaints at all, would gladly stay here again and recommend it to everyone. Check in was fast and friendly, room was fantastic.

I found the bed to be nice and good for a bad back. Would prefer a fan in the bathroom. The work out room had only 3 pieces of equipment and one didn't work. They all needed to be serviced. Their were no wipes or spray bottles to clean eq. No mat to stretch out on before or after the workout. Didn't notice noisy in the room from the highway or next door rooms.

We were unable to return to Indianapolis during a recent snow storm and spent the night in Fort Wayne. This hotel had the best staff and they helped us make our evening a lot more enjoyable than it started out. They went out of their way to make sure we were comfortable.

I was greeted at this hotel with a very unhappy female, checked in, a room full of smoke, a clogged bathtub and sink slow draining. The door would not close unless you pushed hard, the ac was not working correctly, the bed had an odor that is not clean and fresh as if they had not changed pillows or comforter for a while. I called front desk to only have her tell me she would let me know if another room came available...at 6pm in the evening.
I was nearly sick from smelling the smoke the next morning. I wrote the corporate and they said the manager would call me, and that has not happenednearly a month later.. She wrote a letter and made no sense so I was certain she did not take time to listen or care. I spent $131 for that room and had my card charged when I said I would pay cash. The girl was very unhappy with me. I stay in over 100 nights a year in hotels but I won't be staying at the FtW Holiday Inn Express anymore. I would recommend the residence Inn down the street. No one should ever have to sleep like that!