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Back to Country Inn & Suites By Carlson, Fort Wayne

Country Inn & Suites By Carlson, Fort Wayne – reviews, photos

2.5 of 5
5926 Cross Creek Boulevard, Fort Wayne, IN 46818
Hotel amenities
Country Inn & Suites By Carlson, Fort Wayne
Ranked #35 of 47 hotels in Fort Wayne
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    7
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    3
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Date Rating
Delhi, Iowa
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Stay Away!”
1 of 5 stars Reviewed 19 September 2010

I book travel for a large sports team and stay about 120 nights per year in hotels. My experience at the Country Inn in Fort Wayne was one of my worst experiences in a hotel... EVER! The hotel manager (Andy) was very rude and un-acommodating... the televisions in our rooms did not have cable (they said they were "working on it all over town", but the Fairfield and Courtyards next door had working cable), and the rooms were older and very worn. We found bed bugs in two of the rooms that our group stayed in... the experience was bad enough that we tried to move to a hotel down the road after the first night, but were told that we would have to pay a full-night fee for cancellation. Not only did the hotel staff not help us with any of the issues... they didn't seem to care. This hotel is giving all other Country Inns a bad name, and I would stay as far away from the Fort Wayne Country Inn as possible!

  • Stayed May 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask coachGS about Country Inn & Suites By Carlson, Fort Wayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryinnfortwayne, Webmaster at Country Inn & Suites By Carlson, Fort Wayne, responded to this review
14 March 2011
Dear Guest,

Thank you for choosing Country Inn & Suites By Carlson, Fort Wayne for your recent stay in our area. I am sorry that your stay wasn’t the pleasant one which you had anticipated.

Thank you for taking the time to give us a review, it is greatly appreciated. Upon the receipt of your review, the following steps were taken:

1) All staff members received additional training concerning the courteous way in which they are to treat our valued guests.

2) The matter of bedbugs was looked into. I’m sure that you will be happy to know that the insects you saw were not bedbugs, but rather some insect that entered the hotel because of the humidity.

I hope that the next time you visit our area, you will once again choose to stay at Country Inn & Suites By Carlson, Fort Wayne. I think you will be greatly pleased.

Sincerely,
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Columbus,OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worst Ever”
1 of 5 stars Reviewed 29 April 2010

We have stayed at Country Inn and Suites at other locations before with no problem. At Ft. Wayne, the room was very spacious but the furniture was very worn. The chairs creaked and the bed leaned. They advertised HBO but the TV in the living area did not receive it. I called the front desk and was told it did receive HBO, I said that it didn't and the girl at the front desk said that there was nothing that she could do. They advertised that they had free Wifi, but I could not receive any signal during the evening that I stayed. I called the front desk several times and was told that the girl was very busy and that she "would see what she could do" ... which ended up as nothing. I finally logged on in the early morning, but the speeds were slower than dial-up. I am very disappointed in this hotel and would recommend that you avoid it.

  • Stayed April 2010, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jab972 about Country Inn & Suites By Carlson, Fort Wayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryinnfortwayne, Webmaster at Country Inn & Suites By Carlson, Fort Wayne, responded to this review
18 February 2011
Dear Guest,

Thank you for choosing Country Inn & Suites By Carlson, Fort Wayne for your recent stay in our area. I am glad that you found the rooms to be spacious.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

1) The reception staff received additional training in the courteous, helpful manner in which they are to treat our valued guests.

2) The maintenance staff was informed of the problem that you had receiving HBO and internet and instructed to look into the matter and see to it that the problem is resolved.

I hope that the next time you visit our area, you will once again choose to stay at Country Inn & Suites By Carlson, Fort Wayne. I think you will be greatly pleased.

Sincerely,
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“Perfect hotel in Fort Wayne”
5 of 5 stars Reviewed 11 March 2010

I used this hotel when I was passing through for business. I was greeted promptly by the very helpful staff. They have some evening snacks, I was also given a welcome snack and bottled water!!! pleasant surprise for a 1st visit!! Rooms are very spacious and the beds are very comfy!
I shall definately recommend this to my office and folks I know.

  • Stayed March 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask millenium_traveller about Country Inn & Suites By Carlson, Fort Wayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dickinson, North Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Security is lacking”
1 of 5 stars Reviewed 12 October 2009

My daughter stayed here with her team. Several of the girls had personal items (i-pods or digital cameras) stolen from their bags. It wasn't just from one room, but 4 or 5 different ones. The management and owner were not at all helpful in resolving this situation, and ultimately the matter was brought to the attention of the Ft. Wayne Police Dept. We later learned that there multiple thefts from rooms reported the next day. Security needs to be tighter and/or employees need to be fired and prosecuted if found to be involved in this criminal activity.

  • Stayed September 2009, travelled on business
    • 1 of 5 stars Service
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Ask NDPE about Country Inn & Suites By Carlson, Fort Wayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
countryinnfortwayne, Webmaster at Country Inn & Suites By Carlson, Fort Wayne, responded to this review
18 February 2011
Dear NDPE,

Please thank your daughter and her team mates for choosing Country Inn & Suites By Carlson, Fort Wayne for their recent stay in our area. I am sorry that they had such an unpleasant experience and hope that their belongings are ultimately returned to them.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

1) Management staff and the owner received additional training in the courteous, helpful way in which they are expected to treat our valued guests.

2) Security staff received additional training in providing proper security measures for our valued guests and their possessions.

I hope that the next time your daughter and her team mates are in our area, they will once again choose to stay at Country Inn & Suites By Carlson, Fort Wayne. I think they will be greatly pleased.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cincinati
1 review
“PERFECT HOTEL to stay and unwind”
5 of 5 stars Reviewed 1 October 2009

I go their often and their manager is an asset. Being in constant move, I like to keep my preferences and their manager knows my name, my floor preference, my welcome drink, my cookies and even my wake up call- I always get a welcome call and express check out! What else can one want ?
Internet is good- they are renovating their pool area and -I am sure that will come out good! Their asset is their staff and their manager!!

I certainly recommend it to all people - solo and group

  • Stayed January 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jsy2k about Country Inn & Suites By Carlson, Fort Wayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Country Inn & Suites By Carlson, Fort Wayne

  • Country Inn Fort Wayne
  • Fort Wayne Country Inn
Address: 5926 Cross Creek Boulevard, Fort Wayne, IN 46818
Price range (per night):* INR6,329 - 7,673

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Country Inn & Suites By Carlson, Fort Wayne
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