I book travel for a large sports team and stay about 120 nights per year in hotels. My experience at the Country Inn in Fort Wayne was one of my worst experiences in a hotel... EVER! The hotel manager (Andy) was very rude and un-acommodating... the televisions in our rooms did not have cable (they said they were "working on it all over town", but the Fairfield and Courtyards next door had working cable), and the rooms were older and very worn. We found bed bugs in two of the rooms that our group stayed in... the experience was bad enough that we tried to move to a hotel down the road after the first night, but were told that we would have to pay a full-night fee for cancellation. Not only did the hotel staff not help us with any of the issues... they didn't seem to care. This hotel is giving all other Country Inns a bad name, and I would stay as far away from the Fort Wayne Country Inn as possible!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 March 2011
Dear Guest,
Thank you for choosing Country Inn & Suites By Carlson, Fort Wayne for your recent stay in our area. I am sorry that your stay wasn’t the pleasant one which you had anticipated.
Thank you for taking the time to give us a review, it is greatly appreciated. Upon the receipt of your review, the following steps were taken:
1) All staff members received additional training concerning the courteous way in which they are to treat our valued guests.
2) The matter of bedbugs was looked into. I’m sure that you will be happy to know that the insects you saw were not bedbugs, but rather some insect that entered the hotel because of the humidity.
I hope that the next time you visit our area, you will once again choose to stay at Country Inn & Suites By Carlson, Fort Wayne. I think you will be greatly pleased.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC