I've stayed at this hotel 4 times in the last two months so I thought it was time I reviewed it. This hotel is super clean. The first time I was in Fort Wayne was after driving 7 hours and we arrived at the hotel at 9 am and were able to check in with no problem. I work midnights so it is sometimes difficult to find a hotel that will allow an early check in. My co-worker and I probably looked pretty rough so they may have adjusted their policy because we sincerely looked like we needed sleep. I've since stayed there every time that I have been in Fort Wayne and wouldn't stay anywhere else. I've stayed in various rooms and they have all been exceptionally clean. I used to work in hotels and am particular about where I stay and I haven't been disappointed in this hotel yet. The rooms are well appointed with nice mattresses and a 37 or 42 inch LG. Bathrooms have granite sinks and the showers have excellent water pressure with adjustable shower heads. They have a decent exercise room and pool. Haven't used either but nice that they are there in case I would like to use them. Can't give a review on the restaurant-haven't eaten there. The location is good, plenty of gas stations, restaurants, banks and a mall within a mile. Only downer is that every time I go, I get a call or knock from a housekeeper that fails to see or ignores my do not disturb sign. That being said, I've never complained to management about it but I'm sure if I did it would be addressed.

Excellent staff, clean quiet rooms, great restaurant and bar.
I cannot say enough about how hard the staff works to make the customers happy!
I am not too demanding or picky, but I do like clean bathrooms.
No complaints here.
I have stayed at much more expensive places in Chicago and Indianapolis that were nowhere near this hotel's quality. Forget your stereotypes about Holiday Inns- this one is
what the ads say.

The staff was very nice and helpful but I was disappointed in the hotel. It seemed like the hotel was trying to cost costs. The ice machine is only located on every other floor, the water pressure if very low, and the room was cold. If you turn the temperature up it will reset to a lower temp and the heater blows out cold air. They provide you with a little bottle of shampoo but no conditioner. I asked for a conditioner and they said oh we will get you some from housekeeping, we don't normally put them out. The layout of the hotel is designed very poorly. The floors are one long hallway and there was a basketball tournament of 4th graders running up and down the halls being loud. The layout of the rooms caused all sounds to echo in the hallway every time a door was shut, etc. The elevators were also slow and the internet is very slow in the business center. We stayed at this hotel to attend an event at the coliseum. I thought it would be worth the $140 price to be in walking distance of the coliseum but it wasn't. What we didn't know was that you had to cross 6 lanes of traffic. The hotel does provide a shuttle but several people were complaining about the long wait so we went ahead and walked. Also we planned on eating at the restaurant at the hotel but it didn't open until 6:00pm. I don't understand why it opens so late when alot of people are there to attend events which can start as early as 6:00pm so we had to find some place else to eat. The final thing was when I got home and saw that I had a $20 charge on my credit/debit card. I called the hotel and they said oh you used a debit card so there is a $20 charge for incidentals. It will be refunded in 72 hours. They should have told us that upfront and I would have given them a different card.

everything was nice about our stay. The beds were so comfortable, the rooms clean, and the front desk employees very nice. Pool area was clean, arcade room as well......yet restaurant price a bit too high.