Excellent staff, clean quiet rooms, great restaurant and bar.
I cannot say enough about how hard the staff works to make the customers happy!
I am not too demanding or picky, but I do like clean bathrooms.
No complaints here.
I have stayed at much more expensive places in Chicago and Indianapolis that were nowhere near this hotel's quality. Forget your stereotypes about Holiday Inns- this one is
what the ads say.

The staff was very nice and helpful but I was disappointed in the hotel. It seemed like the hotel was trying to cost costs. The ice machine is only located on every other floor, the water pressure if very low, and the room was cold. If you turn the temperature up it will reset to a lower temp and the heater blows out cold air. They provide you with a little bottle of shampoo but no conditioner. I asked for a conditioner and they said oh we will get you some from housekeeping, we don't normally put them out. The layout of the hotel is designed very poorly. The floors are one long hallway and there was a basketball tournament of 4th graders running up and down the halls being loud. The layout of the rooms caused all sounds to echo in the hallway every time a door was shut, etc. The elevators were also slow and the internet is very slow in the business center. We stayed at this hotel to attend an event at the coliseum. I thought it would be worth the $140 price to be in walking distance of the coliseum but it wasn't. What we didn't know was that you had to cross 6 lanes of traffic. The hotel does provide a shuttle but several people were complaining about the long wait so we went ahead and walked. Also we planned on eating at the restaurant at the hotel but it didn't open until 6:00pm. I don't understand why it opens so late when alot of people are there to attend events which can start as early as 6:00pm so we had to find some place else to eat. The final thing was when I got home and saw that I had a $20 charge on my credit/debit card. I called the hotel and they said oh you used a debit card so there is a $20 charge for incidentals. It will be refunded in 72 hours. They should have told us that upfront and I would have given them a different card.

everything was nice about our stay. The beds were so comfortable, the rooms clean, and the front desk employees very nice. Pool area was clean, arcade room as well......yet restaurant price a bit too high.

I am a single female traveler. I often stay at the closest Holiday Inn, or Holiday Inn Express because I am familiar with them and also a rewards club member. I chose to stay at this Holiday Inn because it was Super Bowl Sunday and I thought it would be fun to watch the game in the bar with other travelers who had to be on the road that evening. I checked in to my room only to find it had a walk in shower, no tub. The thermostat also would not budge from 68 degrees; normally a tolerable temperature but I wanted to warm up having just spent several hours on the road. No heat. No tub. I went to the front desk and advised the young woman there of the problem with the thermostat while also asking for a room with a tub. Her initial response was that the only rooms with tubs were Jacuzzi rooms. I refused to believe that and after she made a phone call she discovered that there were rooms with tubs and moved me. (She explained that she was new.) My new room was at the far end of a long hallway. After arriving there I quickly ascertained that this thermostat was also set at 68 degrees. It has the appearance of being able to alter the temperature. (Do not be fooled. You can’t.) When I went down to the bar to watch the game there were two other patrons there. In fact, I was told that there were only 9 rooms rented out for the night! Kathy, the bartended was very friendly and helpful as was the young man whose name I forget. I know I should be grateful that the hallways were quiet, but I kept thinking about the movie The Shining. Every time I had to walk down that long, long hallway I felt vulnerable and creeped out. I never saw or heard another soul. I suppose if you are attending an event at the Coliseum this would be the ideal place to stay. Lack of thermostat control also made for a very uncomfortable night. I will not be staying there again for an overnight business stay.