This Residence Inn(I stay in many) offered exceptionally friendly personnel - front desk assisted in locating restaurants, et. al. The only real disappointment(compared to other Residence Inns) was the breakfast food selections. Choices were somewhat limited and individual low fat yogurt, cheese for eggs, biscuits, and such were not available.
Perhaps the food manager could see what other Inns offer and could upgrade. There was not a Manager's evening special available on Thursday - a date when I have found them in other Inns. Nonetheless, the Inn was very quiet, comfortable, clean, and well staffed. For some reason, there were very limited digital channels although the rooms had new flat screen television equipment?? We finally found three digital channels, however there was no in room guide to channel availability.

This was one of the best hotel stays I have had in a few years. We made an emergency trip to Evansville to attend to a funeral. We planned on staying at the hotel for three nights. The first night we showed up and walked into the hotel and ask for a room expecting to have to argue with the front desk about paying rack rate. They were more than accomadating and provided up a "weekend rate" All they had available at the time were one bedroom rooms, but promised to set aside a two bedroom for the next two nights. The next day our son was sleeping when the two bedroom became available, so instead of calling up to the room, the gentleman at the front desk actually came up to the room and told us the room was ready and we could move our things when our son got up at around 4:00 pm. There were many other things that the staff did that set this hotel apart. Great Job! In addiition, the property is well kept and up to date (ex. flat screens in the rooms), in a great location, and has breakfast (the woman who provides the breakfast does a wonderful job) and an evening snack (the man who provides the snack does a great job and has a wonderful attitude).

In January I had been promised an early check-in at noon because we were having an out of town family gathering for 3 or 4 hours prior to leaving for a family event. I came
into town the day before to make sure of the arrangements and was told early check in wasn't possible. Mgr and staff were cordial while I tried to figure out a solution .Later that evening I decided that since family were staying in a room that night I would just pay for a second night of their room and not worry about early check in. Well, when I tried to make that arrangement, I got the director of sales, Barbara [-], and she was a nightmare. Rude, arrogant, demeaning. The young lady at the front desk was leaving to get a cup of coffee and Barbara looked at my 85 year old mother and said to the employee "Now if I need you I'll holler and you come quick" (Totally uncalled for.) She also said she was sure I really didn't want to stay there, did I? ( A little late for us to make other arrangements. ) She refused to let me paying for a second night. However, the next morning the manager was happy to let me do so. Finally, I paid for the room with my bank debt card and I was charged double for the room. When I discovered the error, I immediately tried to get it resolved. 3 days later I am still out $125. The manager doesn't seem to know how to credit my account. She won't return my phone calls. I was told the Front Office Mgr. would credit my account Saturday morning and call me. This is Saturday night, still no credit, still no call.

I have never been treated as well at any hotel where I have stayed as I have at the Residence Inn In Evansville. The staff was so friendly and never failed to speak as I passed by. Our toilet wasn't working properly when we checked in. I informed the front desk and it was immediately taken care of. The lady that takes care of the breakfast buffet was also very friendly, talking to people as they came in for breakfast. It was just an enjoyable experience. Oh, the room was great, too.