The hotel was ok, no elevators. After checking our credit card statement the next month, I discovered that we were charged a seperate fee of $10.00 that was not on our bill when we left the hotel. I called and inquired about this charge. After many long distance phone calls, I was finally told it was because I stole a pillow!! Why on earth would I even want a dirty hotel pillow?! No pillows from the hotel were taken and I am working on getting with charge removed. Watch your credit card statements after staying at this hotel!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 August 2011
Dear Guest,
Thank you for taking the time out of your day to write this review. We deeply regret your stay was not above satisfactory, and we have improved our property to address your concerns.
EVERY hotel has to maintain its room inventory and hold guests accountable for missing items. We apologize and understand your frustration about being wrongly accused of taking a pillow. Our housekeepers are assigned rooms to clean and keep track of the rooms' inventory and report any missing items to the General Manager immediately. When you check out, we will not know if there are any missing items until the housekeeper comes in to clean the room. Of course, if there was anything missing, it would not show on your check-out bill.
It is always important to check your credit card statements, after staying at ANY hotel. In case of discrepencies, you can always contact the manager and we will gladly clear up any mistakes or confusions.
To date, we have rennovated the interior of the hotel including the lobby and the breakfast area. Also, our new breakfast menu feature over THREE HOT ITEMS! Our customer service is now improved due to mandotary weekly trainings of all staff including housekeeping. Since your review, two years ago, many positive changes have been implemented to this hotel. The rooms now feature modern decor and new bedding. There is FREE WI-FI, and over 70+ CABLE channels to enjoy. Our INDOOR swimming pool is popular with families and kids love it during the winter seasons. We also would like to announce a strategic partnership with our neighbors, the 24-hour fitness center..."ANYTIME FITNESS"...complementary for any of our guests!! Please come stay with us again and see our improvements, mention this listing for an additional 10% off your stay!!! Thank you for your candor, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
