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Westin Chicago North Shore – reviews, photos

4.0 of 5
601 North Milwaukee Avenue, Wheeling, IL 60090
Hotel amenities
Westin Chicago North Shore
Westin Chicago North Shore
Westin Chicago North Shore
Westin Chicago North Shore
Westin Chicago North Shore
Westin Chicago North Shore
Ranked #1 of 3 hotels in Wheeling
4.0 of 5 stars 102 Reviews
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102 reviews from our community

    Trip type
Traveller rating
    34
    42
    16
    7
    3
Date Rating
Chicago, Illinois
Top Contributor
51 reviews 51 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Stayed twice--disapointed in amenities--Good event space”
3 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

I stayed at the Westin Chicago twice in 2011. I stayed for 3 nights in October and again in November. I find the property to be very lackluster for a Westin. The service is VERY marginal, the onsite amenities are almost non-existent, and the property lacks the uniqueness that usually defines Westin properties. First and foremost, the room service is a joke at this property. You would expect 24 hour room service and access to the full menu. Instead, they don't have the ability to fulfill their "late-night" menu. On two separate occasions they did not have any of the items listed on their late night menu and could only offer me a PB&J. The breakfast, however, is delicious but only because of the roasted potatoes. The amenities are also a joke, the first time I visited there was only one very formal restaurant open on property. The second time I visited another place had opened, but the pool/hot tub/work out facility were under construction. Also, the on-site "store" is trashy and both times was being tended by a women who was unprofessional and annoyed with having to assist customers. With all that being said, the event space is nice and the event menus were prepared well and really tasty each meal. If you are looking for a place to host an event in the Chicago-land area I would recommend the Westin Chicago North Shore. If you are hosting an event for out of town guests or if you are trying to impress clients this is not the place for you. Also beware that the property is a 1.5 hour drive from downtown Chicago, is 1 hour from O'hare, and since you have to drive through the city is 2 hours from Midway.

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Leslie V about Westin Chicago North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St louis MO
Senior Contributor
42 reviews 42 reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Satisfied”
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

Nice lobby, outstanding staff, great restaurant, convenient location. The room was fine, but not quite what I have enjoyed at other Westins. Paid $117 with full breakfast for 2 each day in the very lovely restaurant. Parking was fine for us, but would have been too far if elderly relative had come. Fitness center and pool were great..

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Groupworker about Westin Chicago North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois, USA
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Very Comfortable, Home Away from Home”
5 of 5 stars Reviewed 28 November 2011

Very comfortable hotel room. Large, spacious, quiet, and of course the signature Heavenly bed. Hotel is very sleek, modern, warm lighting helps to relax the weary traveler, and a friendly helpful staff.

I particularly loved the huge walk-in shower that was large enough for 2 or more people. Very clean bathroom bathroom facility.

I wish I had more time to use more of what this Westin has to offer. As it was, I was tired and the Heavenly bed did not disappoint.

This hotel is great for the business traveler with large rooms and ample space to spread out and do some work before getting some rest. Try this property!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mskier about Westin Chicago North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valparaiso, Indiana
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Reservation made no difference”
2 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

Arrived for my confirmed hotel reservation in the early afternoon. When I went to register, I was told that they had given my room away. They had a gathering? meeting? convention? and they had more people arrive than they had set rooms aside for...so I got bumped. I guess I wasn't important enough. To their credit, however, they did find me a room at a nearby Hyatt hotel. I was highly disappointed in the Westin, they have always been top notch in the past.

Stayed November 2011, travelled with family
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Ask Darryl G about Westin Chicago North Shore
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Chester, VA
Top Contributor
73 reviews 73 reviews
Reviews in 50 cities Reviews in 50 cities
92 helpful votes 92 helpful votes
“Nice hotel in the suburbs”
4 of 5 stars Reviewed 22 November 2011

This is a very nice hotel that appears to be a newer property. The rooms are clean, spacious and have wall to wall windows (including in bathrooms). The weekday rate is high, but weekend rates are reasonable. I would definitely stay here again.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Westin Chicago North Shore

  • Westin Hotel Wheeling
  • Westin Wheeling
  • Wheeling Westin
Address: 601 North Milwaukee Avenue, Wheeling, IL 60090
Price range (per night):* INR7,337 - 19,064

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