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TownePlace Suites Chicago West Dundee/Elgin – reviews, photos

2.0 of 5
2185 Marriott Drive, West Dundee, IL 60118
Hotel amenities
TownePlace Suites Chicago West Dundee/Elgin
TownePlace Suites Chicago West Dundee/Elgin
TownePlace Suites Chicago West Dundee/Elgin
TownePlace Suites Chicago West Dundee/Elgin
TownePlace Suites Chicago West Dundee/Elgin
TownePlace Suites Chicago West Dundee/Elgin
Ranked #2 of 2 hotels in West Dundee
4.0 of 5 stars 8 Reviews
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8 reviews from our community

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Maple Grove, Minnesota
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Unwelcomed guests”
3 of 5 stars Reviewed 28 November 2011
2
people found this review helpful

Overall, the stay was very pleasant except for the comment below regarding our family dog. Our room was very well put together, had a lot of space to move around and our beds were very comfortable.

However, the dog fee is absolutely ridiculous at $75. How this is not an annual fee for rewards members or offered at a cheaper rate to rewards members still baffles me. I haven't heard of anything comparable to this cost at other chains.

Despite the fee, my family brought our dog along, who is very quiet and a very low maintenance small/medium sized dog. However, due to a "room complaint" we were told in the thirty minutes we crated our dog she was barking. In the five years we have had her she has never barked and has never had an issue being crated. The staff insisted in telling us it was our fault another family had to switch rooms. There is no way to say who is in the right or wrong since we were not present. However, the staff made my family feel unwelcome throughout the remainder of our stay (which was one night).

We have stayed at this hotel multiple times and have been pleased with every stay. However, after the outrageous cost for our dog to stay with us for one night and the way we were treated I am unsure if we will return when we visit the area again.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask hockeyduck30 about TownePlace Suites Chicago West Dundee/Elgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Clean & Comfortable With Nice Kitchen”
5 of 5 stars Reviewed 1 July 2011

Hotel is about 40 miles northwest of downtown Chicago and is located just a few miles from West Dundee and Elgin.
Positives: full-size refrigerator, 4-burner stove, dishwasher, dishes, silverware and cooking utinsels in room, desk, free connected internet, free wifi on first two floors (doesn't reach up to the third floor, comfortable bed and 4 pillows in each room, average size closet, couch, coffee table, and cushioned chair, and ac worked good, good pool, free gas grill and tables to use outside. This hotel sits just behind the Marriott Courtyard. See if you can use their facilities, since both are owned by Marriott. The Courtyard has an indoor pool, larger exercise area, and for $ 10.95 you can eat a full buffet breakfast. Maxwells is a great restaurant to get Hot Dogs, Burgers, Chicken, Gyros. Within a few miles is a Jewel-Osco grocery store, Bennigans, Red Lobster, Chili's, McDonalds
Negatives: Not really any big negatives. They do offer a very small continental breakfast with juice, coffee, milk, bagels, muffins, cereal, etc... Small exercise room with a couple of pieces of equipment.

Room Tip: Ask for 1st level room offers easier access
See more room tips
  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask iame2 about TownePlace Suites Chicago West Dundee/Elgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton, New Jersey
Top Contributor
73 reviews 73 reviews
Reviews in 46 cities Reviews in 46 cities
136 helpful votes 136 helpful votes
“Close to some businesses, VERY noisy”
3 of 5 stars Reviewed 16 May 2007
3
people found this review helpful

Spent 3 evenings here this week. Rate of $89 was not bad. The PACE bus stops just on the side...short walk over grass, a little longer if you go around to the street.

The hotel has 3 buildings, an outdoor pool, seasonal BBQ facilities (usually open around Memorial Day) and laundry facitilites. High speed, wired internet in rooms (free) or Wireless in lobby.

The rooms are all suites....studios and 2 bedrooms. I was upgraded to a 2 BR since that was all that was available when I checked in. Great! But, I really didn't need all the room.

The suites all feature little full kitchens: stove, fridge, oven, micro, coffeemaker, toaster, pots, plates, etc. There is a Jewel about a 2 mile drive away, as are a Target and a mall.

A fre grab-n-go breakfast is offered which consists of Sara Lee muffins, whole fruit, granola bars, juices and coffee. You can go next door to the Courtyard and get a full, hot breakfast (ala carte or buffet---about $7-10 dollars depending on what you order) that can be room-charged.

The 2 BRs have 1 bathroom and 2 TVs. One room as a double bed and the other has a Queen. There's a table wth chairs that can also function as a desk, a couch (sofabed) and an arm chair.

Great selection of TV channels. The bathroom is divided into 2 little spaces, the sink, and the tub.toilet. Both have their own doors so 1 person can shower while the other uses the sink area...and both doors can be closed!

The main problems are noise from above, below and adjacent rooms, and lousy ventilation. If people around you are cooking stinky foods, as happened every day while I was there, your room will stink! Also, the AC works, but it is very noisy!

My neighbor's phone conversations were so loud that I could hear them over both the TV and the AC! Lousy construction!

TownePlaces permit pets as well, for an additional fee. So, you may hear barking and meowing critters. Not really a problem, just FYI.

The staff was rather nice. The room was clean. Beds are standard comfy Marriott new bedding....not the marshmallow-like beds in full service hotels, but very comfy!

Several restaurants in the area deliver and there are plenty of them in surrounding towns. I simply went to the Jewel and bought some stuff to cook, but, there is a place called Dominicks pizzeria that also has some very reasonably priced foods, including daily specials such as pasta ranging fron $5-7 dollars, and fish and lasagna specials from $7-8 dollars.

All in all, this was a better than average stay. If you need to be in this area of West Dundee/Elgin to be near the Sears Centre or Grand Victoria casino, this could be a very good choice!

  • Liked — Overall comfort, full kitchen, free internet, good TV selection
  • Disliked — You really need a car, smell and noise from adjacent rooms
  • Stayed May 2007, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask cruisermeg about TownePlace Suites Chicago West Dundee/Elgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Top Contributor
55 reviews 55 reviews
Reviews in 43 cities Reviews in 43 cities
107 helpful votes 107 helpful votes
“An Unexpectedly Excellent Hotel”
5 of 5 stars Reviewed 25 February 2007
3
people found this review helpful

I booked a two-bedroom suite, and I was very pleased with the accomodations: well-appointed, nice-sized (very clean) bedrooms that did NOT have paper-thin walls.

Living room area had a large table (with the broadband internet wired connection module) with 3 chairs, an easy chair and a sofa. TVs are located in the one (larger) bedroom and the living room. Numerous windows (no closed-in feeling). Full kitchen with a decent amount of utentils and cookware.

Management was very friendly. Parking lot was well illuminated and safe. Two very convenient mini-store/gas stations are within easy walking distance (1 to 2 blocks).

Continental fast-break breakfast (as in all Townplace suites' I've encountered) consisted of large packaged muffins, fruit, orange/apple juice and breakfast bars.

Great value for the money.

  • Stayed February 2007, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask DrBus about TownePlace Suites Chicago West Dundee/Elgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines
2 reviews
6 helpful votes 6 helpful votes
“Better than Expected!!!”
4 of 5 stars Reviewed 22 August 2006
5
people found this review helpful

I did extensive research on line to try to find a nice place to stay outside of Chicago. The price was what eventually got us to reserve a suite (two bedrooms) 104.00 a night with a couch that also pulled out as a bed. I was a little cautious and worried because the price was so "right". There were 6 of us 4 adults and two children. We took my parents with us who are picky, picky and my mom and dad were thrilled. They have redone the insides of the rooms and the pictures on line to not do it justice. The cleaning staff did an excellent job, and thrilled my daughters who are 7 and 4 by putting their dolls on the couch with blankets! The ground were nicely kept and the staff was very helpful! When asking about a place to eat we were told alexanders right next to the hotel was a good place...IT WAS EXCELLENT! Next time we go to chicago we will be staying here!

  • Liked — Easy to get to off/on hwy very close
  • Tips/Secrets — Stop at Alexanders ...a good family place to eat
  • Stayed August 2006, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about TownePlace Suites Chicago West Dundee/Elgin

  • Towneplace Suites West Dundee
Address: 2185 Marriott Drive, West Dundee, IL 60118
Price range (per night):* INR5,225 - 7,003

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