After a long day of travel, we were anticipating a restful night. The check-in took forever as the desk clerk a. completed what sounded like a personal phone call, b used three computers for whatever reason to check us in and c. offered some vague excuse about why it took so long. We were the only ones checking in. We went to eat dinner in the bar area in the atrium. The waitress was eating her dinner, so we had to wait until she realized we were there. She brough us beer but no glasses, which we requested. I had to get up and go to the bar and ask if I could get them before she responded. I ordered a bowl of soup, which was delivered without a bottom saucer or crackers, something that should be standard. The bathtub/shower ceiling leaked. When I informed the desk clerks in the morning, they looked at me like I was speaking a foreign language. The hotel was NOT busy at all and I can see why. No recommendation from us to stay here. We couldn't use the heating unit because the fan made a horrible racket and noise from outside the room continued all night long. With so few people staying there, I can't imagine what was going on.

This place is not terrible, the rooms are nice and have flat screen tvs in them. The place an older holiday inn in the Holidome style, with a big atrium like lobby. There is a bar and restaurant in the lobby area. My biggest complaint was that my door had to be slammed to really latch and close, and twice I returned to the hotel to find it able to be pulled open with no keycard. Not a terrible hotel, but for the same price there are better hotels in the area.

I noticed when we checked in that there were no towels in the room, so I called to have some brought up. That was the first of many deficiencies. We didn't notice there was no soap until my wife was in the shower -- and it took them 20 minutes to run soap up. The free coffee in the mornings was undrinkable. so we bought some Starbucks instant to make in the room. Unfortunately, when I went to make hot water in the room coffee maker I found it was full of mold. There was no manager on duty to address my complaint, but they took my cell number and promised she would call me next day. That did not happen. NOT what I expect for $150 a night.

like the hotel nice and clean close to u of i was there for a college visit. nice pool, nice dining area, we had a few drinks hotel comp. one since we are in the club plus gave us 300 points. would stay there again, just wish they had a free breakfast like most area ones do but i guess since it's a holiday inn not a days inn not much free.