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BEST WESTERN Legacy Inn & Suites – reviews, photos

2.0 of 5
5910 Technology Drive, South Beloit, IL 61080
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BEST WESTERN Legacy Inn & Suites
BEST WESTERN Legacy Inn & Suites
BEST WESTERN Legacy Inn & Suites
BEST WESTERN Legacy Inn & Suites
BEST WESTERN Legacy Inn & Suites
BEST WESTERN Legacy Inn & Suites
Ranked #1 of 3 hotels in South Beloit
4.0 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    10
    6
    2
    0
    1
Date Rating
Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Almost perfect...”
4 of 5 stars Reviewed 5 December 2011
1
person found this review helpful

I would have given 5 stars if it weren't for Brian at the front desk Monday night when we checked in. He was very cold to us after we told him that we had been quoted a better rate ($79) over the phone the day before. He gave us the cheaper rate and rooms across the hall from each other when we asked for two rooms together.... (everyone knows that means adjoining- duh.) We didn't bother to ask for a switch.

Needless to say the place is new and spotless! Comfortable queen beds with lots of pillows. A neat, warm, small pool perfect for playing tag in. And a hot tub. We couldn't get the jets to work on the hot tub so we asked Brian at the front desk if there was a way to get the jets on and he said 'push the button harder"... O.K.... well that obviously didn't work. Still it was hot and did the trick. The next morning when checking out we told the wonderful friendly day staff (Roda & Libby) about Brian's behavior toward us. They were very kind and apologetic. We could tell they were going to "handle" the Brian situation. They also said they were waiting on a part for the hot tub so it could be fixed. Apparently Brian also knew of this. Why this strange vendetta toward us? The day staff said if we wanted to stay there on our way back through the area they would give us a $69 rate. Now that's good business.

I would go back to this hotel because it was new, clean and the management knows how to manage.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Suzette38 about BEST WESTERN Legacy Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Poole, General Manager at BEST WESTERN Legacy Inn & Suites, responded to this review
8 February 2012
It is always so much appreciated to hear of our guest's experiences with us along with hearing where we may improve. Thank you for your recent stay and for contributing a review of our hotel. While we always strive for a perfect score, I can appreciate your honesty in letting us know of your negative experience with our staff. Guest Service is of utmost importance to me and my entire staff and when we fail to deliver a flawless experience we always take the opportunity to learn from it and grow. I can assure you that your encounter is not the norm and was truly out of character for our staff. I do hope that, despite the negative, you will choose our hotel again in the future.

Thank you again, and we look forward to welcomming you again and proving to you our strong commitment to a positive experience.

-Jason Poole
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merritt Island, Florida
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Clean, friendly and affordable”
5 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

Not only was this hotel clean, friendly and affordable but the staff went beyond the call of duty when we had a problem with our car. There is no question they will have our business in the future.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dee G about BEST WESTERN Legacy Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good Hotel”
4 of 5 stars Reviewed 9 October 2011
1
person found this review helpful

The hotel is fairly new and for the most part seemed very clean. The drains in both the sink and bathtub were clogged, however, and did not drain properly. I also found the bathtub to be quite slippery when taking a shower. The staff was very accommodating, and the complimentary breakfast was very good. The location is very handy to the tollway. The only walkable food or shopping is a nearby truck stop. Otherwise, you need to drive a couple miles into town.

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hms44 about BEST WESTERN Legacy Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bowling Green, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Over charged”
1 of 5 stars Reviewed 6 October 2011
4
people found this review helpful

I was charged a $150 fee because they said I smoked in the room. I have not smoked for over 20 years and my wife does not smoke. I called to get the charge removed and they would not remove it. Roda the Manager said they had documentation that I had smoked tin the room. I again told her I had not and it must have been a mistake or their Housekeeping had smoked in the room. She stood up for her staff and just stopping short of calling me a liar. I will never stay here again. I have turned it over to my credit card company and I am awaiting the outcome. If you stay there, TAKE PICTURES OF THE ROOM BEFORE YOU LEAVE!

Stayed September 2011, travelled with family
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Ask John Q about BEST WESTERN Legacy Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great price, great amenities, great stay!”
5 of 5 stars Reviewed 3 September 2011 via mobile
2
people found this review helpful

This is an excellent choice for a stay. We stopped here on our trip out west because it was cheaper than some of the hotels across the border in WI and I'm so glad we did. Hotel was extremely clean, beds were very comfortable, & price was great. Also offers free wifi & breakfasts. The staff was very friendly. We would definitely stay at this location again.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cherin2541 about BEST WESTERN Legacy Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Legacy Inn & Suites

5910 Technology Drive, South Beloit, IL 61080
Price range (per night):* INR4,985 - 6,889

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