After a long day of travel and multiiple weather related flight cancellations I reluctantly accepted UAL's arrangement to stay at the O'Hare Inn & Suites. 3 phone calls and over an hour later the one ancient van owned by this establishment picked me up along with 5 other stranded passengers. The room was below ground level, musty, with one small basement style window covered by torn curtains. There were multiple large stains on the carpet, the furniture, the walls and the bed. The only available food was an all night pizza delivery service. I wish I had stayed at the airport.

You will be sure to use them on the staff! I'll say it in a nutshell...Stayed on the 3rd floor, but there is NO elevator! We lugged 6, yes, 6 suitcases up and down the stairs. Had an early flight so we reserved the shuttle. We were 2 minutes late to the Van at 5:00am but the Van was nowhere in sight. When I asked the desk clerk where to wait for the Van, he said it already left. I said, "...and you didn't bother to call our room?" He said, "I didn't need to. I saw you coming out of your room on camera with all the suitcases, so right before you got downstairs with all that luggage, I told the driver to leave!". The staff are F&*$#ing As&*%$holes to the MAX!

my husband and I booked this hotel on the internet booking.com..however, the pictures are misleading as well as the incription, by no standards had this hotel been accomplished enough to serve the public. Our room had been a smoking room, no matter if one smokes or not, it shouldbe clean and well equiped as the others.. I was told the room (smoking) had not the same things as the others. hmm, front desk guy had been rude and adamanet in his behavior. called for extra pillows, there was none, the toilett had hair all over the bath tub, the sink had been filthy..the door had two holes in it, there was no way we could hang up our towels..the room had been so small you could hardly move in it.. i spoke with the Manager, which was useless, she made excuses after excuses..after I informed her about the dvertising as too having a fridge and micro wave she said not a smoking room..which had been advertised as having both,,the only good and positive experience in this hotel had been the drivers..Felix and feyde..both of those gentleman had been very nice.. I will never stay there again, I did get my refund back, however, the experience had been very bad..

My wife and I stayed for 1 night only. We stayed only because of good price, not realizing the approach for the airport was right over our room! The rooms were clean but nothing to them except for ice bucket and 2 plastic cups. Bathrooms are very small! Bed was ok.
Now for the ugly part... When we woke up and went to lobby for our "continental breakfast" we saw a coffee maker, 2 plastic containers of dry cereal, and a basket with cheese crackers. That was it!! So after our dissapointing continental breakfast, we headed to the free shuttle to pick up family from Ohare. The van was run down, dirty and the driver was a complete slob.
He drove like a lunatic and when we called him back to the airport, it took him 1 hour to get there. When he finally arrived, his first words to me were " you have a problem with my driving"? Apparently another passenger who was in the van on the way to the airport called the hotel about him, and he blamed me for it. No sorry about the wait or anything of the sort, just anger towards a paying customer. When we returned to the hotel the driver had 4 more people get into the van but made them wait for a good 10 minutes while him and the front office clerk had a agrument. UNBELIEVABLE!!! I have traveled to many domestic and international destination and stayed at numerous hotels but this is by far the worst experience I had ever had!
I will never stay at this place again, and I travel to Chicago a couple times a year, nor will I recommend this place to anyone! Absoloutly horrible!