We stayed at the Hotel Baker on New Year's Eve.
Prior to our stay we called three times to get more information. Twice we spoke with individuals who couldn't answer questions like "do you have any rooms available" and "what is included in the package that you are promoting on line." Once they had to call us back, and another time he simply said he didn't know. Then, asked if I needed anything else. Odd.The third time we called, we spoke with Jacqueline who seemed far more knowledgeable. But, to be fair, the bar was pretty low.
When we arrived, (there were two couples) our husbands went to grab a six-pack of micro brews so that they could relax while we got ready. The two of us opened a bottle of champagne to enjoy while we prepped. When the two men returned, they told us that they had been greeted by a doorman (we could have used him on our way in with all of our luggage) and some other staff. Everyone was pleasant to them as they walked through the lobby with the six-pack (no bag).
But then we got a knock on our room door. The manager came to confiscate the beer they had brought up. We found this extremely odd. The staff throughout the lobby could have easily informed them that they couldn't take any beer into the room, but they didn't. Instead, they reported what they saw to the manager--making an issue. To add insult to injury, the manager brought up the paperwork that we'd signed when we checked in. To illustrate to our husbands that they were breaking the rules. I was the person that signed it, and frankly I did not read every line - I should probably be put in jail.
It was really, really uncomfortable and the experience took us back at least 15 years. We are not typically rule-breakers. We weren't at all disruptive. We simply were unaware of the rule. There was no need to make such a big deal.
About the hotel: The location does not have ideal parking, I saw that in another post - it's accurate. The service is hit or miss. We had a doorman every 3rd time we went outside and I mentioned the wealth of knowledge you run into at the front desk. The rooms are quaint, but there are far too many great hotels out there to go to one that has such poor management and service.
Seriously, keep looking.
- Baker Hotel Saint Charles
