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Sheraton Chicago O'Hare Airport Hotel – reviews, photos

3.5 of 5
6501 North Mannheim Road, Rosemont, IL 60018
Hotel amenities
Sheraton Chicago O'Hare Airport Hotel
Sheraton Chicago O'Hare Airport Hotel
Sheraton Chicago O'Hare Airport Hotel
Sheraton Chicago O'Hare Airport Hotel
Sheraton Chicago O'Hare Airport Hotel
Sheraton Chicago O'Hare Airport Hotel
Ranked #15 of 17 hotels in Rosemont
3.5 of 5 stars 158 Reviews
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158 reviews from our community

What travellers say about this hotel
  • Very clean(5)
  • Free internet(4)
  • Living room(3)
Traveller rating
    26
    64
    35
    24
    9
Only show reviews for Family (25) | Couples (20) | Business (59)
Date Rating
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great remodel once the dust settles.”
4 of 5 stars Reviewed 6 February 2012

We booked this hotel for a "park and fly" in January 2012. I didn't see anything on their website regarding the remodel currently in place. Looks like they'll be done by spring 2012. The lobby and atrium are torn apart but the restaurant and bar are open. Not to worry. Harry Carey's is next door. We are in the Starwood preferred club, so they put us in one of their newly remodeled rooms. Really nice. Bigger than my first apartment in Chicago. Huge King bed. Really soft. They are less than a mile from O'hare so this was great for commute via their shuttle service. Would stay again for park and fly.

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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask aarondclark about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon Kielkiewicz, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
14 February 2012
Dear guest,

Thank you for taking the time to post a review about our hotel. We're very pleased that you were able to utilize our park and fly package and that you had an opportunity to experience one of our newly remodeled guestrooms and our all new executive club lounge! As you correctly pointed out our hotel is putting the finishing touches on our total property renovation that is scheduled for completion the first week of March. We hope that you will come back again soon to see our all new lobby, restaurant, and meeting space! We promise that once you visit us again, the Sheraton Chicago O'Hare will become your preferred hotel of choice whenever you choose to visit the Rosemont/O'Hare area!
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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“Under Construction! Outrageously misleading marketing.”
2 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Wow. This hotel is under substantial construction. The entire lower level and several room levels of the hotel have the equivalent of hefty bags taping them off. It's like entering a bombed out war zone hotel. Yet they have rotating on their website nice pictures of the hotel including the spaces that are now under construction in what must have been their pre-construction state. I like Sheratons but frankly I would not have chosen to stay here if I had gotten honest information. This is blatantly misleading and VERY disappointing.

The room itself is fine. Very spacious suite with sitting area and king bed room. Nice flat panel TV in each. In good shape, appropriate for Sheraton brand.

Other details:

Room service was good.

Fitness center is sub par. Life fitness cardio equipment - 4 treads were ok but staring at a wall in need of repair; elliptical machine needs maintenance and was very noisy. Weight room consists of an incline bench and a rack of dumbbells. Very unimpressive. They should spend a few thousand dollars on a multigym and get someone in to maintain the cardio equipment.

Extras: 2 free bottles of water in room and coffee maker with free starbucks packs and tea; internet costs $10.

Overall, I do not recommend this hotel and will not stay here again for (a) being misleading in their marketing and (b) because I value fitness centers and this one is not adequate. If you just care about the room then the hotel is fine.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask keica about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon Kielkiewicz, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
6 February 2012
Dear Valued Starwood Member,

We want to apologize for the inconvenience that our hotel renovation caused you during your recent stay with us. We did send out pre-stay messaging information to our guests regarding the renovation and we're sorry if that did not reach you in time. We're working as diligently as possible to update our product and all of us here at the Sheraton Chicago O'Hare are very much looking forward to debuting our all new luxurious guestrooms, club lounge, restaurant, bar, and fitness center come March 1st, 2012! Please join us again in the near future so that you may experience the newly renovated Sheraton Chicago O'Hare for yourself.
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“Not as promised.”
2 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

Booked it a month ago. We had been looking forward to spending some time with our young children in the pool getting a good night sleep before our flight out. We left work early, arrived by three. Only to face LOUD construction that scared my children and no pool! Half the hotel was closed. The kids were bored sick. Furniture And room was worn and gross. I purposely booked a hotel with a pool and paid the higher price for the pool.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask fitmama26 about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon Kielkiewicz, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
6 February 2012
Dear Guest,

Our sincerest apologies regarding your recent stay at our property. We did close down our pool late last year and posted information on our website to confirm this. As you saw our hotel is currently undergoing a full renovation that we expect to be completed by March 1st, 2012. This renovation will bring a new style and excitement to the Sheraton Chicago O'Hare! We invite you and your family to return to our property in the near future and experience the all new Sheraton Chicago O'Hare for yourselves!
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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Small simple but awesome staff”
5 of 5 stars Reviewed 25 December 2011

Stayed here while working at O'hare. Simple hotel with dated deco but was being renovated. Eating options are limited. Hotel gives you the sense of a small family owned motel rather than a Sheraton but the service was 5 star. A shuttle bus runs regularly to the airport and if in a hurry one can also grab a cab.

Room I stayed in was divided into a bedroom and a lounge area with a large desk which was ideal for working from the room when required. Extremely fast and reliable internet.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask possum3272 about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Good hotel close to O'hare”
4 of 5 stars Reviewed 17 December 2011

Hotel was undergoing rennovations on the upper floors when I arrived. Think that's probably good as my room was a little dated. Rooms are big - divided between a living area that had a couch, desk, sink/mini-fridge and TV - and room with bed, TV, bathroom. Everything was clean and pleasant. Bed was comfortable. Room service was good. My room faced the airport and could see planes, but the rooms were very quiet (minus the ongoing construction that was very loud right above me). Meeting facility was typical. Shuttle service runs from the hotel on the 1/2 hr to Ohare. The hotel resturant service was good and friendly. Nothing really bad to say - nothing to really great to say....

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask davuda about Sheraton Chicago O'Hare Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandon Kielkiewicz, Manager at Sheraton Chicago O'Hare Airport Hotel, responded to this review
21 December 2011
We appreciate your feedback on our property very much. We apologize about the noise but we're indeed undergoing a full hotel renovation currently and hope to have our entire property updated by February! We hope that you'll come back to experience the new feel of the Sheraton Chicago O'Hare for yourself very soon and thank you again for your business!
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Additional Information about Sheraton Chicago O'Hare Airport Hotel

  • Sheraton Rosemont
  • Rosemont Sheraton
Address: 6501 North Mannheim Road, Rosemont, IL 60018
Price range (per night):* INR7,505 - 13,778

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Sheraton Chicago O'Hare Airport Hotel
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