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Hyatt Rosemont – reviews, photos

3.5 of 5
6350 North River Road, Rosemont, IL 60018
Hotel amenities
Hyatt Rosemont
Hyatt Rosemont
Hyatt Rosemont
Hyatt Rosemont
Hyatt Rosemont
Hyatt Rosemont
Ranked #12 of 17 hotels in Rosemont
4.0 of 5 stars 117 Reviews
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117 reviews from our community

    Trip type
Traveller rating
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    48
    12
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Date Rating
Lansing, Michigan
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Excellent hotel with convenient location”
5 of 5 stars Reviewed 12 December 2011

We stayed 1 night at Hyatt Rosemont coming back from our trip in Asia. This hotel works with park, sleep, fly program which provided excellent value for traveller. You can park your car inside their garage for up to 14days. A good hotel selection after/before your long trip.
Check-in was fast, the staff members were eagered to help you with your suitcases. Shuttle driver was excellent and making sure that everyone was properly hydrated after long-trip from airport. He offered bottled water to everyone. He is a valuable asset to Hyatt Rosemont.
Room is nicely done with comfortable bed and bathroom products.
Overall, excellent hotel with convenient location to Ohare and nice personal touch from staff members. Nicely done.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask atan48842 about Hyatt Rosemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Hyatt Rosemont, responded to this review
14 December 2011
Thank you for your wonderful review! We're thrilled you had a great experience at our hotel. Our hotel does offer a park, sleep, and fly package that includes the parking for up to 14 days as well as breakfast. We're delighted you were able to take advantage of this excellent package. We will be sure to pass your compliments on to our shuttle driver. We hope to welcome you back on your next stay.

Chrissi R.- A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport, Iowa
Top Contributor
62 reviews 62 reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
“Excellent Hotel, Great Location - Easy to Do Business With”
4 of 5 stars Reviewed 8 December 2011

This hotel is convenient to O'Hare, across the street from the new River Casino and just down the road from the Donald Stephens Center.
The rooms were well done, everything works, the bed is premium quality and the rooms come with all the niceities one would expect from a Hyatt.

I facilitated a meeting in one of their meeting spaces and that space was well maintained and nicely equipped.

They have a restaurant and bar on site and parking is covered close by and free.

The price is reasonalbe for the area.

I would have given this place an Excellent Rating except for the following: they feel compelled to "nick" their business travelors for an internet connection fee (come on folks the internet should be free) and the wakeup call service did not work properly for both nights of my stay (the front desk did call to check on this but 20-30 minutes past my set time).

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Frank H about Hyatt Rosemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macomb, il
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“The most comfortable sleep ever”
5 of 5 stars Reviewed 18 November 2011

This will be short and sweet as we stayed here one night before leaving on a trip. The rooms were beautiful and the beds were the most comfortable ever! We used the shuttle at 4am with no issues and called for the shuttle when we returned from our trip without incident. The price was $81 with tax, and included us leaving our vehicle there as park and fly. Found that probably cheaper than leaving our car only at the airport. Great hotel asthetically and enjoyed a nice dinner at the Italian Restaurant next door.

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask happyfamilyMacomb_Il about Hyatt Rosemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Hyatt Rosemont, responded to this review
21 November 2011
We appreciate you taking the time to review our hotel. We're delighted you enjoyed staying with us. We often receive compliments on our Hyatt Grand Beds and we're glad you loved them too! Our hotel is very convenient for travelers and with our Park, Sleep, and Fly option you can leave your car with us too! We hope to welcome you back soon.

Chrissi R.- A Guest Relations Associate
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Illinois
Senior Contributor
31 reviews 31 reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
“Excellent hotel, great location before O'Hare flight”
5 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

We stayed at Hyatt Rosemont for one night before flying out of O'Hare. It is an easy location to find and conveniently located across from the new Rivers Casino. Although for this stay we did not have time to explore, there appeared to be much to do in the immediate area.

Check-in was quick and the staff was very friendly. Both reserved rooms were as requested (non-smoking kings), clean, and modern. We found the beds and linens very comfortable and the hotel was very quiet for a good nights sleep. We visited the lobby lounge which was very lively and perfect for a nightcap. We also used the hotel shuttle to the airport which was quick and convenient. Check out was also quick and painless.

We would definitely stay here again. Not a single complaint.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask xplq about Hyatt Rosemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, Guest Relations Associate at Hyatt Rosemont, responded to this review
10 November 2011
Thank you for your recommendation. I am so happy to hear that you had such a great experience at our property. It sounds like you found your room to be very well appointed and the Hyatt Grand bed to be very comfortable. I will pass your feedback along regarding the staff letting them know you found them to be very friendly and efficient. Your comments are greatly appreciated. We hope to have you back soon!

Brock S. – A Guest Relations Associate
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Memphis, Tennessee
2 reviews
“Uncomfortable bed; microscopic shower.”
2 of 5 stars Reviewed 25 October 2011

My husband and I stayed at the hotel this summer for a convention next door. Our room was pie-shaped. The bathroom was small, but the shower was so small, I could not stretch out my leg to shave it. Water went all over the floor.

The mattress was horrible. I had back pain the next day and was exhausted from lack of sleep. I told this to the gentleman who delivered roon service the next morning. He said the hotel had just changed the type of mattress they use the previous year. I was not impressed with their choice.

I tried to check out from the room, but was unable to do so. There was no bill pushed under the door the day of checkout, so I had to go to the lobby and wait in along line to check out. When questioned about the lack of a bill in our room, the desk clerk informed me the Hyatt stopped doing that to save paper. As I work for a large paper company, I told her we would make more. She replied they wanted to save trees. I told her I was a certified tree farmer, trees are a renewable resource and we are growing more each day. She became snippy.

I will never stay at this hotel again.

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  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Evelyn W about Hyatt Rosemont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattGuestRelations, guest relations associate at Hyatt Rosemont, responded to this review
2 November 2011
Thank you for taking the time to share the details of your stay with us. We're sorry to hear that your stay with us did not meet expectations. Hyatt hotels are currently working on green initiatives which may include no paper bills at the time of check out. We apologize if you were inconvenienced with these initiatives. We do email folios at the time of check out. Please feel free to contact us if you would like to discuss your stay further.

Chrissi R.- A Guest Relations Associate
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Additional Information about Hyatt Rosemont

  • Rosemont Hyatt
Address: 6350 North River Road, Rosemont, IL 60018
Price range (per night):* INR6,609 - 11,762

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