Very nice room , comfortable, updated tastefully, friendly staff. We stayed for the Park and Fly option. Early morning flight at O'Hare. Shuttle ran late and was full. Took driver a very long time to load luggage accorrding to drop of terminal. Take earlier shuttle than you think you need. Free parking is outside in adjacent building. Would stay again if I don't need airport shuttle.

And now it looks even better! I attended a Chicago Tardis Convention (Doctor Who Fan Event) back in 2007, and the hotel was as near perfect as one could hope for. Great, clean rooms, access to breakfast, lunch and dinner, a nice fitness center, and an excellent, professional staff made my stay a memorable one. I'm returning for at least one day in 2012 for a Chicago Flashback Weekend Convention (Horror Film Genre) and hope to work it into my budget to stay a night. Simply one of the absolute best hotels I've ever experienced.

Ended up on a long layover at O'hare and booked a room through hotwire. How lucky was I to end up at the Crown Plaza. Beautiful room, brilliantly quiet, and the most amazingly comfortable beds I think I've ever slept in. Clean rooms, friendly service, and they offered a free shuttle to the airport, to boot. I might have to plan all my layovers in Chicago just to stay here.

I had gone to Chicago to visit my daughter for Thanksgiving Weekend 2011. My girlfriend joined me on Friday the 25th of November. Because hotel parking was so expensive, she parked at the garage at the Rosemont CTA Blue Line Train, and we used the CTA to travel to/from downtown. The hotel did not provide a shuttle to/from the Blue Line unless we were to travel to O'Hare Airport and then shuttle back, which might add 45 minutes to our trip. So, we chose to walk to/from the Blue Line.
After a day with my daughter, we went back to the Hotel around 10:30 pm, and walked back to the Hotel in the pouring rain, about 3/4 mile. As we left the sidewalk for the Hotel doors, a shuttle van pulled in. The headlights were blinding, and he had stopped, and we walked around the van. Rather than waiting a moment for us to pass, without signaling, the van made a hard right turn in to a parking space. The tail-swing of the bus struck me on the left arm, and almost knocked me down. I was not badly hurt, as much as I was shocked. I did not want a confrontation in the pouring rain, and so we went on to the hotel lobby. Unfortunately, there was no one at the bell stand, and the lobby was packed with people checking in. I was tired and wet, and did not wish to wait in the long line to lodge my complaint, as so we retired for the evening, and I planned to chat with Hotel staff in the morning.
The next morning as we checked out, I reported the incident to Mr. Tse Lam. He asked if I needed a doctor, and I told his that while I was bruised, it was not serious. But I was more concerned that this driver needed more training in safety and driving procedures. He gave me his card, and I promised to send him an email in detail, which I did.
I sent a detailed email which went unanswered for 2 weeks. He finally answered and apologized for the delay as he went on vacation. But everyone the Hotel questioned, denied the incident, and so he denied it as well. I asked him why he didn't request to interview my girlfriend. He did not respond.
I did not ask for anything. No refund. No free stay. Nothing! I only wanted them to address the issue with the driver and get him/her additional safety training. Had there been small children involved, the outcome could have been very different. I am amazed at the lack of follow-up, and quick dismissal of the incident. Maybe I should have called the Rosemont Police and made a loud issue in a crowded lobby.
I thought Crowne Plaza was better than this.