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BEST WESTERN at O'Hare – reviews, photos

3.0 of 5
10300 West Higgins Road, Rosemont, IL 60018
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BEST WESTERN at O'Hare
BEST WESTERN at O'Hare
BEST WESTERN at O'Hare
BEST WESTERN at O'Hare
BEST WESTERN at O'Hare
BEST WESTERN at O'Hare
Ranked #17 of 17 hotels in Rosemont
3.0 of 5 stars 111 Reviews
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111 reviews from our community

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Traveller rating
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    35
    31
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Date Rating
Chungju, South Korea
Senior Contributor
35 reviews 35 reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
“Ok for 12 hours”
3 of 5 stars Reviewed 29 January 2012

I booked this room last minute after I missed my connection due to weather delays. Everybody else seems to have hit the nail on the head regarding the place. Until they’re done renovating, it’s fine for a quick stay (12 hours for me) but it’s certainly nothing fancy in the least bit. Yes, they’re renovating, but I can live ugly, gutted up hallways. Yes, the elevator is ancient (it actually started moving before the door was completely closed) Yes, the rooms are hideous and outdated, but as long as it doesn’t affect my quality of sleep, I’m ok with that.

While courteous, I would not call the front desk “friendly”. I never once saw them smile, but they were prompt and professional. There was an issue with my first room, and the girl working quickly offered to move me to a different room and told me she would alert the correct department of the issue. Exactly the response I would expect (because sometimes you wonder if things actually get fixed or they’re just left for the next guest). The second room seemed as though it had been cleaned in a rush because a light and the room vent were left on, and the bed scarf was missing, but for the most part, it seemed clean(ish). As I was about to board my flight the next morning, I realized I may have left something in the room. I called the hotel, they told me they would check with housekeeping, then left a voicemail just to let me know that they had *not* found the item, which I thought was nice so I wasn’t left hanging.

My only real complaint about the room was that the bed was super hard, and when I tried to sleep in the middle, I rolled to the edge. I would assume, however, that those will be replaced with the renovations and updates. The room was pretty quiet. I heard one plane, but it didn’t seem too loud, and I heard a couple weird noises in the night, but I never heard anybody in the hallways or on any side of me.

The free breakfast was why I chose the hotel, but I unfortunately missed it the next morning. They give you a coupon for the restaurant next door, which serves you their continental breakfast for free or you can get $2 off an order from the restaurant. I wasn’t told at check-in when breakfast was, but I also didn’t bother looking at the coupon tucked into the envelope I was given until I left my room 15 minutes after it ended. From the pictures, it doesn’t look like I missed much though. Based on business cards in the lobby, it looks like they own the restaurant as well. Great business, I would guess. Provide the most basic continental breakfast they can, inside a full service restaurant where most people will be happy to fork over the extra cash for a real meal. They still honored $2 off the menu even though it was after the continental breakfast closed, but of course, my bill was much more than $2.

They say the shuttle leaves for the airport every 30 minutes on the 5’s, but the van I was on left on the 30, so be sure and get to the lobby early or else you may miss the shuttle…

I didn’t do a lot of looking around before booking, but have since and I would guess for the price, you can get something a lot nicer (and closer to the airport) for maybe $25 or $30 more. Once the renovation is complete, it may be a nice place, because it looks like they are literally gutting the place to the bone floor by floor. For a quick 12 hours on my budget, I’m not going to pay $30 more for a ritzy hotel, even if I do get a nice bed. While I didn’t sleep great, I did sleep, and that’s all I needed.

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lorfw87 about BEST WESTERN at O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Rowland, Director of Sales at BEST WESTERN at O'Hare, responded to this review
16 February 2012
Thank you for taking the time to write a review about our hotel. I sincerely apologize for the current appearance of our hotel. Our whole first floor is under construction and we are anticipating its completion so we can present a partly brand new hotel in a few months.

We always strive to exceed our customer service especially with the condition of the hotel, we feel like our guests can overlook the appearance if they feel that we went above and beyond our service. We have several regular guests that stay with us, and they always feel like they are part of our family. I apologize that our team members working at the Front Desk, while you were staying with us, did not make you feel welcome. We have forwarded your comment to our Front Office Manager, and she will work more closely with her team so we reiterate the importance of hospitality.

To respond to the other issues that you pointed out:
- We are working on replacing our room packages to comply with BEST WESTERN standards and to please our guests - this includes the bedding packages.
- We are raising the standard for our complimentary breakfast to satisfy our guests.
- With regards to the shuttle, we are trying to improve this service on a daily basis. As you may know, we share the shuttle with another hotel and they are supposed to stop by our hotel at certain times. We have an open communication with our partner hotel every time we receive comments like yours.

Please be assured that your review was discussed to all our department heads so they can communicate the issues to our team members. We appreciate and value the comments that we receive from our guests, whether it is positive or negative. These comments will make us work better on our service.

Once again, we appreciate your time in writing a review and we hope that you will stay with us again in the future - once we have completed our renovation.

Sincerely,
Maria Rowland
Director of Sales
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Herrenberg, Germany
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Good enough for an overnight stay”
3 of 5 stars Reviewed 16 January 2012

Currently being renovated so the ground floor is a bit of mess but did not really effect the quality of the stay. Rooms were clean and had everything you needed. Beds were comfortable. For me the biggest advantage was the shuttle bus to the airport - free and ran all night. Finding the stop to the hotel shuttles after arrivals is complicated however - especially if you arrive in the international terminal. Be prepared for a long walk. Only real reason I have scored it 3 and not 4 is the price. Price is only really validated through the location.Staff friendly and reception is staffed 24/7. Would probably choose again if I had to break up my flight

  • Stayed December 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternohare, Director of Sales at BEST WESTERN at O'Hare, responded to this review
17 January 2012
Thank you for taking the time to write about our hotel. We truly apologize for the appearance of our lobby and our first floor. The construction is now ongoing and we are looking forward to its completion around the end of March. With regards to the bus shuttle center, I understand what you meant by a 'long walk' to the door. Unfortunately, that's the only place where airport shuttles can pick up guests.

We appreciate your business and wish that you stay with us again once we have a renovated hotel.

Sincerely,
Maria Rowland
Director of Sales
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Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
“Renovation in Progress”
3 of 5 stars Reviewed 9 January 2012

Update on my review last year..the hotel is under renovation and although not noisy it is bothersome. Other stuff, restaurants close by, shuttle service, late check out (1pm) still available. This is a good spot if stuck at the airport, beds comfy, rooms clean, staff nice but hotel is a little dated. Washer & dryer available. Recommend the sports bar. This is only good for you if it is a short trip and you need to be in this area. Never had a problem with a credit card or any savory characters lurking around..safe and near O'Hare.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternohare, Director of Sales at BEST WESTERN at O'Hare, responded to this review
13 January 2012
Thank you so much for writing another review for our hotel. We truly appreciate an honest review. As much as the current appearance of our hotel is not quite inviting due to an ongoing renovation, all of our team members strive to make up for it by keeping a clean hotel and exceed our customer service. The construction on our first floor will pick up again soon and it wil be in full force. Once the work is completed, the whole first floor - the lobby, the hallway, and especially the sleeping rooms - will all be brand new. We hope that you will visit us again once the renovation is finished and write another review.

Sincerely,
Maria Rowland
Director of Sales
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Cleveland, OH
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Under construction but great value”
3 of 5 stars Reviewed 22 December 2011

Hotel was nothing to write home about. The hallways and lobby are under construction and the entire hotel is being updated, but being in Chicago, at one of the major airports in the world, and needing just a bed to sleep on, this hotel will do. Don't come here expecting anything more than 2 stars. Shuttle to the airport is nice and runs every half hour. Rooms were clean but needed updating. Definitely considered an 'old' hotel.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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bestwesternohare, Director of Sales at BEST WESTERN at O'Hare, responded to this review
5 January 2012
Thank you for taking the time to write a review for our hotel. We truly apologize for our current appearance. We are trying our best to make improvements for our guests and part of our hotel is under renovation. Hopefully, you will stay with us again in the future once we have completed the construction. Wishing you a wonderful New Year.
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Medford, Massachusetts
1 review
“never stay here!”
2 of 5 stars Reviewed 5 December 2011

I was all set to write a great review. I read the bad reviews after I had already booked my room and decided to try it anyway. I wish I hadn't! The 1st floor is being renovated but the rest of the hotel looks fine. It's cozy, with sort of an old-fashioned feel. The room was spacious and clean, bed was comfortable. Shuttle service was great. The food at the Pine Grove restaurant was gross though. Staff was friendly. So all was great until I tried to check out and my credit card was declined. I found out later it was declined because my credit card company detected fraud and shut my account down. Someone at the front desk made a purchase using my card after I checked it with it. Also, we were charged twice for the room. I was told it wouldn't go through on my card so my wife's card was then used and we both ended up being charged. Never stay here, they are thieves.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternohare, Guest Relations Manager at BEST WESTERN at O'Hare, responded to this review
8 December 2011
Thank you for taking the time to write a review. I apologize for the inconvenience. We are PCI Compliance, once the credit card is swiped, only the last 4 digits is visible to the Front Desk. We have honest employees and we have never heard of any complaint of this nature before. Did you speak with someone in our property about your concern before you checked out? Please give us a call so we can conduct a more thorough investigation. If we made an error and charged you twice, we will correct it immediately. Please ask for our Accounting Manager, GIna Hayes, or our Front Office Manager, Leslie Cedeno.
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Additional Information about BEST WESTERN at O'Hare

  • Best Western Hotel Rosemont
  • Best Western Rosemont
  • Rosemont Best Western
Address: 10300 West Higgins Road, Rosemont, IL 60018
Price range (per night):* INR5,265 - 8,289

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