Great staff, really good food, wonderful access to area restaurants, etc.
Excellent meeting facilities.

Rooms are wonderful, very stylish with ipod docking stations, sleek & functional bathrooms, everything you love and expect from an Intercontinental!

I was at this hotel for a conference in January. Knowing that it is a Holiday Inn property at the airport, I definitely had pretty basic, low expectations. But this hotel is an oddly hip gem -- the property is filled with art (they even have galleries) and everything appears structured for hipness. The bed in my King Deluxe room was quite comfortable but they could have made more concessions to comfort, sacrificing some of the cool factor. The "couch" wasn't really intended for sitting and, while pretty and sparse, the bathroom lacked a sizeable countertop, making it a balancing game to keep all of my travel toiletries there. This was made up for in the amazing rainspa shower, however. There was also a very odd assortment of brass birds staring at me from the "closet". Very cool, but also a little bit odd. At any rate, this hotel would get 5 stars for airport hotels but 4 stars overall just because it was a little too aimed for hipness and was quite expensive for the amenities (internet, no breakfast or coffee). Customer service was fantastic. Word of caution, however: don't believe them when they tell you a cab to Midway Airport is $35. It will actually run you closer to $85.

We booked another Park, Sleep & Fly thru the Intercontinental Chicago O'Hare. We received the best service during check in and the shuttles were timely. NOTE: Normally, the shuttle drops off at the International terminal last. This time the shuttle went to the International terminal first which we did not realize. The driver announced Frontier Airlines. We asked if it was the International terminal & he yelled in a gruff voice, "I said it was International". When we went to the back of the shuttle to retrieve our lugguage I told the gentleman we simply asked a question & I felt the delivery of his answer did not have to be so rude. He was even more rude, shrugged his shoulders and said, "I don't know what you want lady". As he was walking away he was shaking his head. Nice... We vacation 3-4 times a year so it is not like we don't know our way around an airport. He treated us like it was our "first trip to town". It would have been a prefect stay otherwise. The way we were treated by the driver is not the best way to start a vacation.

What do you get when you combine a luxury hotel and an art gallery? Answer: a Luxhotellery. This hotel has their artwork on exhibit throughout the property, in the elevator lobbies, and in the rooms. It even has two chain restaurants besides its own restaurant, Capital Grille & McCormmick & Schmick's. My jr. suite (compliments of my Ambassador membership) was very spacious and beautiful. Bathroom to die for and the bed was pure comfort; great fitness ctr. as well. I overnighted here before a 16-1/2 flight to India. You will enjoy this hotel. It's only 3 years old and worth a stay. The Ambassador membership also gives you a 4pm guaranteed checkout.