Coming in the hotel it seemed decent. The staff at the front desk was helpful and nice. After that everything about the hotel went down hill. Walking to our room we could see that hotel was a bad choice. Carpets were dirty and stained. Garbage by room doors. Our room was disgusting. Once again carpet was stained and dirty, bed had hair all over, as if it wasn't changed. The desk chair was so dirty i hid it, so my child would not sit on it. The area underneath the sofa bed was dirty with crumbs. I found garbage underneath the bed. I think the worst of all was the coffee maker. They had left a coffee filter in there for sooooo long it had mold growing on it. I travel 3-4 times a year. Im very easy to please when it comes to a hotel room. I always try to overlook certain things. But this hotel left me in SHOCK. never in my life will i stay here again or at any Extended Stay hotels.

I stayed here for two nights while on business in Chicago area. Service was very good. I had mistakenly booked at the wrong Extended Stay Hotel and they didn't give me any hassle - I just called the wrong location and canceled without any difficulty. I had to change rooms after I initially checked in because the refrigerator in the first room was malfunctioning and roaring like a motorcycle - it was terrible. The front desk staff cheerfully gave me a different room. I think these are a good deal considering they have full kitchens. The carpet in both of the rooms was stained and spotted and the stove front and inside weren't very clean in the second room. Internet service wasn't very reliable as it kept dropping every 15 minutes or so. However I was not charged for internet. The room had cooking odors but this is probably unavoidable having a stove in the room.

The best extended stay so far, unlike the other one in Midway. It has a shuttle to airport , gym, pool great staff, and clean rooms. I was very pleased.

I was upset because we had a reservation, and all they had left when we arrived was smoke rooms. The rooms was so terribly smokey that my pajamas reeked of smoke when I returned home the next day. I'm pregnant and know this is terrible for our health. If we had a reservation, they should have saved us a smoke free room. We got our room with priceline so I thought that we'd be guaranteed a smoke free room, but apparently not. I don't feel comfortable using priceline now since I learned that they can give you a terrible room and their guarantee means nothing. We also got ripped off by the taxi driver getting here, and their "free" shuttle wasn't running the next day so they had to get us a taxi so it's not "free" when you feel like you have to tip the taxi driver, and they did not include tip.