I was stuck in Chicago overnight due to a snowstorm, which really isn't the reason for the negative review.

I was glad that I was able to get in the Embassy Suites at a great rate given the circumstances of the storm and delays. However, I experienced some real issues with the hotel:

-The first room I was given, I was not able to get into. The keys did not work (and this seemed to be a theme among other guests). I went back down and was asked by the front desk if I was sure I did it correctly??? I'm pretty sure since getting into a hotel room is a pretty standard process. They sent me back up with new keys, which again didn't work. Finally, they gave me a new room.
-The rooms need some updating, especially the bathrooms. They are a little worn.
-The manager reception. I know it's free...but beer in a paper cup?? Come on.
-I was leaving early in the morning and tried to set up early morning room service. Nope. Room service doesn't open until 7. For a business hotel I find that completely unacceptable.

Other than that, it is a standard Embassy Suites. No real frills. Stay at the Rosemont Hilton or Doubletree instead...that's what I will do next time.

I was very please with our recent stay at this hotel. The location was great for us - only one block from the Rosemont Theater. The hotel staff was very friendly and very helpful. I wasn't too excited about the parking fee but was able to get an upgrade through HiltonHonors and pay $20 for Valet parking instead of the $28. I was also a little disappointed that the hotel charges for WiFi but I knew this before I booked the hotel. The daily breakfast was good, as was the Manager's Reception. Our room was nice with a large table in the living room. The living room and bedroom both had large flat screen TVs. While the property may be a little older, the rooms have been updated nicely. I would definitely stay here again!

It's true. This place is noisy and sad - and I'd add tired.

I was directed here becauase I missed a flight at O'Hare. Reception staff were polite. The atrium reminded me of a previous hotel stay in another State - twenty five years ago!!!

Loud muzak playing, when added to the noise of the waterfall, made for an annoying first impression.

The room decor was old an gross. I didn't want to sit on anything, touch the remote or sleep under the sheets.

The bar was dark and dingy so I ordered room service which arrived promptly but with a 23% service charge!!!

The plate was badly scratched from years of use, the food was basic and the portion size of a Greek salad was miniscule and drowning in vinegar, not Greek dressing. The feta cheese was anything but feta, but the lettuce looked very fresh.

I would not stay here and unless you get a great rate, would not advise you to either.

I arrived very late and had to leave early so I could not take avail of the manager's special in the evening or the made-to-order eggs at breakfast, which I am sure would have been fine.

In-room internet was priced into the double digits but there was a business centre with free access all day long.

Tear it down, then start again!

Solid stay at this hotel. Lots of perks like free breakfast buffet and evening Managers reception with free snacks and drinks. Also on site restaurant and bar and grill. Nice large room with separate living room and bedroom, both with two large flat screen televisions. Free shuttle to and from Ohare airport. No complaints!