I was stuck in Chicago overnight due to a snowstorm, which really isn't the reason for the negative review.
I was glad that I was able to get in the Embassy Suites at a great rate given the circumstances of the storm and delays. However, I experienced some real issues with the hotel:
-The first room I was given, I was not able to get into. The keys did not work (and this seemed to be a theme among other guests). I went back down and was asked by the front desk if I was sure I did it correctly??? I'm pretty sure since getting into a hotel room is a pretty standard process. They sent me back up with new keys, which again didn't work. Finally, they gave me a new room.
-The rooms need some updating, especially the bathrooms. They are a little worn.
-The manager reception. I know it's free...but beer in a paper cup?? Come on.
-I was leaving early in the morning and tried to set up early morning room service. Nope. Room service doesn't open until 7. For a business hotel I find that completely unacceptable.
Other than that, it is a standard Embassy Suites. No real frills. Stay at the Rosemont Hilton or Doubletree instead...that's what I will do next time.
- Embassy Suites Rosemont
- Rosemont Embassy Suites
