A young man named Angelo at the front desk was easily the most helpful person we have ever encountered at a hotel front desk. He researched the best way for us to get downtown, where we should visit, and then printed out directions to 4 different places for us to go downtown. We stayed there about a week ago but made it a priority to write a review about him because he was so cool. Thanks Angelo!

I travel frequently from my work and, if you've read my other reviews, frequently stay in mid-level properties. That is not to say that I avoid the high end ones. That having been said, this particular Westin fits the mold of the other Westin and similar properties. The rooms are clean and comfortable. The staff was accommodating, etc.

My beef is probably more perceptual than anything. That is that when you pay top dollar for a room you don't need to feel their fingers constantly pawing your wallet. Let's see, parking $25, In room internet $12.95/day/computer. Bottle of water $4. Pick up the phone $1.50. Come on guys. I realize that a majority of your guests are business travelers on an expense account but do you really need to nickel and dime us to death?

While in this area of Chicago, I like to stay here. It is an older Westin, but very nice. Valet is great, food is great, clean place, etc. Always looks like a lot going on at night down stairs too. It looks like a great place for night life.

Anyhow, I just wanted to update, and say it is still a nice place to stay.

Definitely a four star hotel with service and amenities to match. Airport shuttle. Front desk staff were warm and welcoming. No issues checking in early (8AM) Lobby has small cafe serving Starbucks, pastries and sandwiches as well as a dinner restaurant and bar. The location is close to everything including the L into the city (3 blks), convention center (5 blks), and many great restaurants within a short walk (McD's next door).
The carpet looked dated, but was very clean as was the rest of the room. It has a desk that must be 8 feet long and working was very comfortable. Big flat screen, coffeemaker w/Starbucks, upgraded bed and linens, and 2 shower heads with super water pressure. No airplane noise.
I had no complaints for this hotel, it is definitely a great stay for any road warrior.