Definitely a four star hotel with service and amenities to match. Airport shuttle. Front desk staff were warm and welcoming. No issues checking in early (8AM) Lobby has small cafe serving Starbucks, pastries and sandwiches as well as a dinner restaurant and bar. The location is close to everything including the L into the city (3 blks), convention center (5 blks), and many great restaurants within a short walk (McD's next door).
The carpet looked dated, but was very clean as was the rest of the room. It has a desk that must be 8 feet long and working was very comfortable. Big flat screen, coffeemaker w/Starbucks, upgraded bed and linens, and 2 shower heads with super water pressure. No airplane noise.
I had no complaints for this hotel, it is definitely a great stay for any road warrior.

This is a road-warrior hotel, but the room was definitely below standards for the Westin. Wallpaper was peeling and door was dirty. Sure the beds are nice, but i just felt like is was in an above-average Holiday Inn room. Bar and parking were reasonable for the area, but don't expect much from the room.

I attended a convention at the hotel. Had an issue with my previous hotel and just turned up at the Westin, hoping to extend my stay and they did no problems despite being uber busy.

Room was clean, spacious and everything you would expect. Water was roasting morning, noon and night. Towels were changed daily and if you requested new ones, they would deliver them within ten minutes.

They had a 'Green Stay' policy thing, where you could decline Maid Service for $5 to spend in the hotel (for a maximum of 3 days) there was a little issue with this because of the length of my stay, but everything worked out fine.

The guys at the front were really nice, didn't make me feel akward when I was having the worst day ever, made me feel like a princess (and trust me, after the travel from the UK>Ireland>Chicago, finding out my hotel was booked over 200 miles away and the taxi driver jipped me $50, their smiles made my day).

The concierg staff were kind and caring, giving directions, offering change for larger bills, had plenty of extras (soap, razors, toothbrushes etc) which they offered with no problem.

Only issue with the 'room extras' was that the soap was not hyopalergenic. I'm alergic to Aloe Vera and everything they had was filled with Aloe. Good for my room mate, not so much for me :)

There are six lifts, each wich run quiet fast. During busy times there were large groups waiting to get on and off, but this was only after certain events.

I couldn't find the stairs though...

The fridge in the room did not work (not a fault, you had to call and request if you wanted a frige). Got a mini fridge within 5 minutes of phoning down.

Internet was a few bucks each day, but from the 3rd day onward you could 'bulk buy' and get a little discount. Only issue was the internet only worked on the computer that it was registered on.

There was vending machines, chairs to sit on and an ice machine on each floor.

A few minutes walk from the M line, they have a suttle service (that I did not use).

Everything was spacious, the workers were fantastic, can not say enough about this great hotel! I can not wait to go back in August 2012! xx

stayed here for a wedding New year's eve 2011. very disappointed. bed was soft and worn out. not the usual westin bed. room was too hot and turning the thermostat down had no effect (assume that a/c system may be off in winter). rooms and halls are dated. i've stayed at many westin's and while the $99 price was a bargain, it was still to much for what i got