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BEST WESTERN Clock Tower Resort – reviews, photos

3.0 of 5
7801 East State Street, Rockford, IL 61108
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BEST WESTERN Clock Tower Resort
Ranked #21 of 24 hotels in Rockford
3.0 of 5 stars 34 Reviews
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34 reviews from our community

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Greenwood, Indiana
Contributor
20 reviews 20 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Skip it”
2 of 5 stars Reviewed 30 May 2012 NEW

Stayed here in April 2012 because my company had an event planned here. I had a "loft" room which has a second-level loft area with bed and sink, and the main level has bathroom and sitting room. This would be a great place if things had been updated, but sadly the only update I could find was the flat-screen TV.

I always try to start with positives. The room was surface-cleaned very well. That is to say, whatever daily housekeeping is responsible for has been done well. The bed was comfortable enough. The staff were very friendly, although I must say I didn't see nearly as many people around as I would expect in a property this size. I ate breakfast one morning at the breakfast buffet, which was decent enough. I didn't use it, but the indoor pool nearest my room looked really nice. I saw a young family playing and having a good time.

Now for reasons you should skip this property. The first thing greeting me when I walked in was a very dim light in the entry area. Upon inspection of the bathroom, a sign was hanging informing me how much I would be charged if I should decide to take towels or bedding with me. I've stayed in very expensive hotels and they never do this. I later found this amusing because (a) the wall next to the sign had holes in it where the towel bar had once been installed; and (b) one of my towels was stained pink, one was torn, and all were lacking in that inviting fluffiness you usually get with luxury hotel linens. The towels I use for drying my car at home are nicer.

I turned to exit the bathroom and there was this ancient hose-bearing monstrosity on the wall, which, upon closer inspection, must have either been a hair dryer. I almost didn't bring my own because nowadays almost all hotels, especially those in this price range, have hair dryers in the room. GLAD I BROUGHT MY OWN! (see photograph of "hair dryer")

I went "upstairs" to the sleeping loft, and there was a huge portable air conditioner sitting on the floor, with a dryer vent hose leading to the window. The window had been taped open, and a plastic garbage bag had been duct-taped over the window. SERIOUSLY? Whoever had rigged this set-up didn't understand that air conditioners also generate a lot of heat, so this poor machine was working really hard against itself. When the wind would blow outside, the plastic would rustle. And, I could hear the noise of the interstate. So I pulled the window closed and turned off the portable a/c. I cranked the a/c on the lower level, and fortunately always travel with a little electric fan that I plugged in and used to stay cool during the night.

The room was dark. The upholstery on the furniture is old. The lamps are outdated. The carpeting is torn in a couple places, and wrinkled in others. And, why would the toilet be on one level and the bedroom on another level?

One of the restaurants is closed "indefinitely." The other is a "girls in short skirts" franchise, not someplace I would take my family. The breakfast area is in the lobby of the closed restaurant and right out in the open. The food was fine but the area was lacking in atmosphere. For $9 each, I would go across the street to eat breakfast.

I've noticed that the manager keeps saying $1M was spent in upgrades and to be honest, he should either get his money back, or stop upgrading a hotel that is that far gone. The grounds outside are weedy, and I couldn't for the life of me determine where or how a million dollars had been spent.

There is an indoor waterpark that is open on weekends, but readers should know that admission to the water park is NOT included in the room rate unless a package is purchased.

Until this property is seriously overhauled, I would skip it for now. And that's too bad, because the potential of this place is extraordinary. It just appeared that this facility is running low on funds and is trying to eke out an existence.

  • Stayed April 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
24 reviews 24 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Out dated, needs a major overhaul”
2 of 5 stars Reviewed 29 May 2012 NEW via mobile

Always have to stay at this hotel as part of our group program each year. But I think this is it. The hotel is dirty and expensive. The beds have old and worn mattresses. Rooms are large but, carpet is very worn and dirty. Bathroom is clean, but they had a sign taped to the wall warning guests about the cost of towels etc, if stolen from the room. The towels were nothing special. They were small and thin. I guess some people go nuts for small thin towels if they steal them.

The heating/ac unit is very loud and old doesn't do a good job. The only washer/dryer for some 200 rooms(est) broke down the day we needed it. Had to go to another facility about 6mins. away. Breakfast in the morning is very sparse at $9.00 per person no mater how much or how little you eat.

Bottom line, the only thing maybe this place is good for is the pool.

  • Stayed May 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Dated and very dark”
2 of 5 stars Reviewed 27 May 2012 NEW
1
person found this review helpful

We stayed here overnight for an area event. I would not recommend this place, even though we had a discount. I definitely would not pay full price. The walls are paper thin. You can hear everything. I got woken up in the middle of the night by a bunch of men yelling (but they were probably just speaking really loudly) to each other. It sounded like they were just outside my window. The rooms are spacious, but the whole place is very dark and uninviting. This place is pretty run down. There were several families with young kids running around because of the water park, but that wasn't the reason I was here. I just wanted to get a good night's sleep, and that's not what I had. The only positive was that we were able to check in early (friendly staff from what I encountered), but a fridge or microwave costs $10 each. The location is right off the highway, but not very convenient for someone who runs outdoors. There's a golf course nearby, so it felt like a "safer" area.

  • Stayed May 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask eho91 about BEST WESTERN Clock Tower Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Mohr, Public Relations Manager at BEST WESTERN Clock Tower Resort, responded to this review
28 May 2012
We are sorry about the excessive noise during your stay. We do distribute welcome letters to the guests as they arrive informing them of the noise curfew and we staff a security team for the resort who do a great job of handling issues such as noise complaints. This particular weekend we had a large group that were being louder than we like and they will not be back.

The Best Western Clock Tower underwent more than a million dollars in upgrades and improvements in 2011 and more are on the way as we continue to focus on providing the best possible guest experience. Thank you for taking time to post your review.
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Spokane, WA
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Older, but nice hotel with friendly staff”
4 of 5 stars Reviewed 26 May 2012 NEW
1
person found this review helpful

The property is older and needs to continue being upgraded, but my room was clean and nice and I loved the little private patio on the room. All the staff I dealt with were very friendly, especially the lady who checked me in and upgraded my room to the one with the patio.

The two negatives were the A/C unit in the room didn't work very well and didn't cool the room off totally until the middle of the night. Also, when I went to take a shower there was very little hot water, I just assumed they were busy the night before and since I was a late check out I got the short end of the stick.

Overall not bad though with nice staff and a clean room, just hope the continue upgrading the rooms and common areas.

  • Stayed May 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask spokanecougar about BEST WESTERN Clock Tower Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belvidere, Illinois
Senior Contributor
35 reviews 35 reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
“Nice stay.”
4 of 5 stars Reviewed 16 May 2012

My wife and I stayed here for a wedding which had its reception at the hotel. Check in was easy and the clerk was friendly. Upon entering the room, it was your average hotel room, nothing fancy but in great condition and clean. Bathroom was a little small, and it could perhaps use an update sometime in the near future. One thing I did notice was that my room faced the tollway. The sounds of traffic going by did not bother me and was not very loud, but if you are a light sleeper, you might want to ask for a different room facing away. Also, I want to note that the beds in our room were the most comfortable hotel beds I've ever slept on. Checkout was easy and I was always greeted with a smile, even when passing housekeeping in the hallways. I would stay here again.

Room Tip: If you are a light sleeper, ask for a room that is not next to the tollway.
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  • Stayed May 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt Mohr, Public Relations Manager at BEST WESTERN Clock Tower Resort, responded to this review
23 May 2012
Thank you for taking time to post your review of the Best Western Clock Tower Resort. We are conveniently located to Interstate 90 but because of the vast sprawling layout of the resort we can also accomodate with rooms away from the highway and you'll never know it is there. We are happy to have been able to serve you and hope you will visit again soon.
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Additional Information about BEST WESTERN Clock Tower Resort

  • Best Western Clock Hotel
  • Rockford Clock Tower Hotel
  • Best Western Rockford
Address: 7801 East State Street, Rockford, IL 61108
Price range (per night):* INR6,217 - 11,930

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