I booked 4 rooms approx 5months prior to our visit. After a long journey from the UK we arrived just after lunch to find they had relet our rooms. They new well beforehand they had done this (long let) but did not let me know. Rockford was booked up except for a place they advised us of which was the pits! My niece (who thankfully lives in Rockford) after hours on the telephone (try getting 4 rooms) finally found us a place The Best Western South Beloit, who came up trumps. They went out of their way to accommodate us all!! Unfortunately the extra expense incurred limited our spending! The girl at Days Inn, no manager available, was unfeeling and unconcerned. Our compensation 33dollars per room. Just wondered how they would feel if their grandparents were treated the same!
- Exel Inn
