We live in town but thought it would be fun to spend some $$ and take the kids somewhere to go swimming. We have 5 kids and we thought it would be fun to have a hot tub in the room also. I made it very clear on the phone when making reservations that I had kids and need more than just one bed. The man told me there is a pull out sofa and king size bed. We figured that would do.. until we opened the door to find 1 bed and a chair. WHAT!! So I went and complained. We had to bring all the kids back up to the lobby with the suitcases and wait to another room to be cleaned. The hallways smelled so badly of urine that it gagged us. Bags of garbage were in the hallways and the carpet was so filthy. We went to the swimming pool which was SO GROSS looking (nothing like the photos) it had green slime all around the edges. And the water was freezing. We went back to the 3rd floor where our room was and our key wouldnt work. There was a "housekeeper" that just kept watching us. While we froze in our swimsuits. She didnt speak english but she couldve atleast gone and got the manager or something. My husband went to the lobby finally and got someone. We waited for a good 10 minutes for them to come with the "master key". We told the manager that we never went swimming cause the water was like ice cubes. So he said give it 2 hours and he was going to turn the heat up right now. We went back after 2 hrs and it was just as cold. Then we decided to use the hot tub in our room. Finally the kids had a blast but when we got out. There was a black film all in the water that stuck to the sides. My kids are NOT dirty at all so the only thing I could think of is it came from the jets. The bathroom floors were so nasty.. looks like they never get mopped. The shower was so full of dust and dirt..I made sure my kids didnt take a shower in it... ewww! When we pulled out the sofa sleeper there was no sheets or blankets. No extra pillows or blankets anywhere in the room. On the king size bed there was 2 very small pillows. I had a hard time falling asleep in this roach motel. 3 small lamps and 2 of them didnt even have light bulbs in them. DONT stay here. Spend a couple more $$$ and go somewhere else.
