The hotel is old and very out dated and the staff is wonderful all expect the Hotel Manger Coni she is very rude and unpleasant. Her boyfriend was the maintenance guy and was fired for stealing and is now banned from the property while we were there she was yelling at her staff in front of us which was not the way to handle a situation so we went to the restaurant to eat and it was cold and dingy and the service was awful when asked to speak to a manager the woman coni from the hotel came over and she wouldn't even listen to us it was almost like we were an inconceivable to her day. Will never stay at this hotel again if your traveling through I would recommend the Country inn & suites cause thats were we ended up and it was clean and friendly and very enjoyable.
- Holiday Inn Rock Falls
- Rock Falls Holiday Inn
