We arrived at midnight on a Tuesday night. We each had one room reserved. They were over sold for the number of rooms because of major construciton with stuff everywhere. The printer for the front desk was literally sitting on the tile floor. After calling 10 other hotels all of which were sold out we said we would look at the rooms which were under construction. The manager / director / owner took a master key and started opening rooms some of which had guests in them. After waking up 5 guests in different rooms my colleague and I each found rooms with comfortable beds but tons of other furniture and cofee makers etc stored everywhere. We were told that that night would be free. The rest of the stay was fine and we had clean rooms. BUT when I just checked my credit card statement they charged me for the 2 rooms I stayed in a nice room plus 4 nights (which was my original reservation).

This place should not be open for business. There is construciton and hazards everywhere. Were it not for Chicago politics they probably would not have a permit to be open during renovation. It is not going to become a Holliday Inn until January 2011. Stay away!!!

I got stuck here with my wife by Delta. Waited one hour for a shuttle that would be there "in twenty minutes". Shuttle arrived at O'hare with no markings to indicate it was with the Wingate (how am I supposed to figure that out in the midst of a constant flow of well marked shuttles from other hotels). The shuttle guy acted like he was doing us a huge favor by coming to pick us up 40 minutes late and tried to get us to agree to pay him for an additional trip when he picked us up the next morning for the airport. Wingate had agreed to take distressed passengers with meal vouchers - but they don't have a restaurant. They suggested take out pizza or Denny's.

The hotel is under major renovation - soon to be a Holiday Inn - but should not be open and receiving guests at this time. The carpet on our floor is not laid on the floor but against every door in the hallway about a foot and a half high. It was hard to get the doors closed when the carpet flopped into your doorway every time you opened it. Dust was everywhere on the first floor - glad I didn't hang around for breakfast. I called at 3:45 am to confirm our 4 am shuttle only to be rudely told by the guy at the front desk that he didn't know anything about it. Turns out that the shuttle was there at 4:00 am, but the driver was still trying to hustle us.

Make sure you call ahead to see if the renovations are complete and do not count on their shuttle service. If Delta sends you there, you are probably reading this too late, but if not, ask for cash instead and stay in the airport overnight - you will have a better experience.

We chose the Wingate based on reviews and price. It exceeded our expectations. The room was clean and well designed, and the bed was comfortable. The in-room coffeemaker had its own space outside the bathroom, and used coffee pods. The breakfasts were plain, but included a hot entree plus belgian waffles, cereal, bananas, yogurt, juice, coffee and pastries. There is a great Chicago style bar in the strip mall next door, along with a Denny's and excellent Mexican restaurant. Only negatives were road noise on the west side in the early AM rush hour, and redundant french toast/belgian waffle breakfast on the last day of our stay. I'd definitely stay there again.

This is the first hotel experience I've ever had that was absolutely perfect. The staff was very courteous and professional. The housecleaning services were exceptional- thorough yet respectful of guests' personal items. The continental breakfast had a surprising number of choices, including two different hot food selections every day. The road in front of the property was undergoing construction, but that should be completed later this year (2009); maintenance is performed during reasonable daytime hours. The location is in the pleasant suburbs, far enough away from the chaos of downtown Chicago to ensure a restful environment, yet close enough to area attractions to be desirable.