We stayed here as a family member was getting married/having their reception here.

The good:
It's located on the Rock River, which is beautiful this time of year. Perfect weather and scenery for a wedding.

The bad:
*Lots of bugs. I realize it's asian beetle/boxelder season, and I completely understand they will get in, but there were flies everywhere in our room.
*There's only one iron in the entire establishment. One iron. Lots of special events are held there, therefore, people bring nice clothes that will need to be ironed. Two weddings were being held there the day we stayed there, so you'll have to continually go down to see if the iron's available.
*When we made the reservation we asked for two beds, got there and they put us in a room with one double bed. We went down and told them we reserved a room with two beds, they got us a room and also charged us more for their mistake. Not to mention, on the website it says all their standard rooms come with two queen beds.
*We paid $173 for a room with two beds. $173 in Oregon, IL for a substandard gross room. Wow.

If you're going to be there for a wedding or special event, I recommend staying at a B&B nearby instead of paying way too much for an icky room at Paddle Wheel.

Manager will not refund us. We had a family medical emergency (liver transplant surgery for my mother in law) and left to go to Chicago to be at the surgery. I spoke to the front desk on Friday evening about leaving early and was informed by the front desk that it would be fine and to just check out the next day (Saturday morning).
I checked my credit card account today and had not been refunded. I called and talked to the manager today (wednesday) and was told she will not refund us as she was not able to sell the room. she told me she tried to sell the room but was not able to so she can't refund us. I understand there are policies in place, but we did not just decide not to stay there, we had a family medical emergency. Why else would we leave a wedding of our friend which my wife was in the wedding party.
I find it hard to believe that the management staff would not expect the same thing if it where to happen to them.

Had a room, with jacuzzi looking out to the river. The view is very nice, however thats about all your paying for. The room is outdated, a fridge you can use, if you pay an additional $5.00 a night. The room is antiquated with outdated decor, old carpet and small tv. The continental breakfast consisted of generic pre packaged pastry and dry ceral. Then to come home to find I had been charged twice for the room. I have stayed at a beautiful bed and breakfast (Pinehill Inn), with great food, for less money in the area. Suggest staying there and taking a short drive to see the river.
We stayed at the Paddle Wheel because of a wedding reception at Maxs which was next door. The food was ok, however, we were rushed through dinner, and the management was not friendly.

I almost didnt stay at this hotel due to some of the postings. I have now stayed here several nights over the last few 6 weeks. One occasion I stayed 5 days in a row. I never had any problems and found the hotel to be a nice place. Funiture is slighly old but still looks nice. Free breakfast issnt much but then again its free! Never have i seen a rodent or found my room to be dirty. The staff is quite but if asked for something they have always taken care of it. I believe that some of these posting are from disgruntal customers that did not get there way. Nice place give it a shot and form your own opion.