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Chicago Marriott Oak Brook – reviews, photos

3.5 of 5
1401 W. 22nd St., Oak Brook, IL 60523
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Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
Chicago Marriott Oak Brook
Ranked #6 of 8 hotels in Oak Brook
3.5 of 5 stars 60 Reviews
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60 reviews from our community

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Traveller rating
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    19
    4
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Neenah
Top Contributor
64 reviews 64 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“I'm a tired hotel. Please change my name to Ramada Inn”
2 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I primarily stay in full service Marriott's (for 25+ years). I've read both Marriott books by the both the Father and the Son. So, I'm very familiar with the business model, expectations and service levels. Marriott's are rated red, yellow, green. If a property is in the red for too long, the hotel looses its franchise and the name comes down. This is a 'red' property.

I've stayed at this property a couple of times. Here is the good, the bad and the ugly.
The good. Location. Right next to both the Oak Brook shopping center, tons of restaurants and right off I88 toll road. It doesn't get much more convenient. Try to get a view out of the front of the property so you're looking at the shopping center versus the toll road.

The other good was that I only paid $99 a night (two night minimum) and the front desk through in access to the 'club lounge'.

The bad and ugly. The hotel is only worth $99 a night. The club lounge is a total joke - the food is pathetic. The decor is so average and its located on the lobby level behind the bar. The service in the restaurant (breakfast two mornings) was very poor. Good attitude, just not sufficient help so it was slow, slow, slow. On top of that, we considered eating dinner at the hotel on a Friday night, but learned that the only choice was to eat in the bar area. Wow... I've never seen this before.

My room was like 'time travel' back to the 1970's. The furniture was a 'pic-a-mix' of Goodwill hand me down's. The piece the TV sat on was delaminating from previous water spills, there were various nicks and dents. I opened a draw on the unit and the draw slides were covered with dust. There was no wi-fi and I travel with an ipad. I called downstairs to ask about it and they said that they had it on floors 1-3. I said, but I'm on 14. So I had to do my work in the lobby. Further, I think their wired charge is $14 per night. Marriott -- that is simply an insult to my intelligence. You provide out of date service (wired internet) and then charge a super premium price for it.

I noticed comments here on TA about the beds. Mine was definitely not up to pad. It needs to be changed out.

In summary, this property has a great deal going for it. The lobby is actually kind of inviting with open spaces and nice marble flooring from what I recall. It needs a complete face lift in the rooms (furniture, new TV's, beds/pillows), etc. My bathroom on the 14th floor was like stepping into a bathroom/shower on an inside stateroom in a cruise ship -- it was so tight. They need to upgrade service in the restaurant and completely rethink a dinner venue. Last wifi in the rooms is a must today.

As a passionate consumer advocate and author of Negotiate Anything! Secrets to Make Businesses Treat You Fairly, I have great respect for Marriott. They only actually own about 15% of their rooms, yet are able to maintain pretty consistent quality throughout the properties. The opposite would be the Holiday Inn chain and how they killed the brand in the 1970's and 1980's. Our book is available on Amazon and Barnes and Noble.

Room Tip: Ask for a room facing the Oak Brook shopping center, not the toll road.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“don't waste your time or money”
1 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I am a platinum premier elite which means i have lived at Marriott's ONLY since 1982...but i am done with this place...I don't have enough space or time to say how bad this place is...from rooms with decor of the 70's, to a lousy concierge lounge which is out of food well before the alleged hours of operation....to a bad fitness center with old outdated or no weight equipment...

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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80 helpful votes 80 helpful votes
“Great lobby, lounge, Starbucks”
4 of 5 stars Reviewed 17 December 2011

I like a hotel that has a huge open lobby and restaurant. This one does. Nice to sit and work on the laptop and people watch. Great omelets in the restaurant, health club a little thin. The Starbucks on property really helps. Nice mall across the street. Internet was spotty, other than that, not bad.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jimvet1826 about Chicago Marriott Oak Brook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
“Impressed with the staff”
4 of 5 stars Reviewed 25 November 2011

I haven't stayed at a Marriott hotel in a long time, but I'm glad I just tried the Marriott, Oak Brook. The employees in every position were incredibly gracious, generous and professional. I felt very spoiled! The location of the hotel was fabulous and the facilities within the hotel were fine. I can't say that the bathrooms were the biggest, but I believe that nothing is perfect in this world. Thank you to the staff for taking care of us - from the front desk to the waitress in the restaurant. Lastly, I had a great view of the mall and it was fun to watch all the early morning "Black Friday" shoppers. By 7 AM, the parking lot was packed!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Embed about Chicago Marriott Oak Brook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
“Average hotel in a good location”
3 of 5 stars Reviewed 17 November 2011 via mobile
1
person found this review helpful

We stayed here one night. Nothing really stands out about this hotel. Everything about it is average. The only positive thing is the location. It is close to the mall, the highway and the 2 major chicago airports.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Beni80 about Chicago Marriott Oak Brook
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Additional Information about Chicago Marriott Oak Brook

  • Marriott Oak Brook
  • Oak Brook Marriott
Address: 1401 W. 22nd St., Oak Brook, IL 60523
Price range (per night):* INR6,892 - 15,118

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