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Residence Inn Chicago Oak Brook – reviews, photos

3.0 of 5
790 Jorie Boulevard, Oak Brook, IL 60523
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Residence Inn Chicago Oak Brook
Ranked #2 of 8 hotels in Oak Brook
4.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    13
    14
    8
    1
    1
Date Rating
Atlanta, Georgia
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great service”
5 of 5 stars Reviewed 3 January 2012

I like Residence Inns for their usual amenities (kitchenette, business area, etc) but I am rating this place because of the great service the staff offered. They were very accomodating to several requests I made. Also my agent had booked the wrong dates which had led to my reservation being cancelled for a no-show - the week had packed nights but the staff monitored cancellations on a daily basis to ensure I had a spot and helped me keep the same room for the entire stay.

The room was clean and comfortable. I saw another reviewer say breakfast was just bagels but when I went early Dec 2011 they had hash browns, eggs, pancakes, cereal, parfaits, etc (i.e a full breakfast) which tasted pretty decent too. The OJ was watery though.

The location is good - easy to drive to several business areas, O'Hare, downtown, etc. and it has a LOT of great shopping and dining options.

I would stay here again.

My one irritation was how hard it was to find. There is a sign on Jorie Blvd which says Residence Inn but there are no clear signs as to where one should turn to actually get there. It is all the way to the back of the complex - again no signs on the way. Both me and my colleague - who got there separately - drove around for a while before we found it.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hartland, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great staff, great hotel”
5 of 5 stars Reviewed 28 November 2011

My family and I spent the weekend at this location and we were more than pleased. The staff was great, friendly and helpful. The property was well kept, and quiet in spite of being fairly well occupied. Breakfast was plentiful (and built in to the room rate). The room we stayed in had a kitchenette, handy with kids. Beds were comfortable but appeared a bit smaller than "queen size", perhaps since we sleep on king size at home. I will stay here again when I need access to both the city and 'burbs. As a frequent traveler (and a highly critcal one at that!) I recommend this hotel for business or family travel.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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newyork
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
38 helpful votes 38 helpful votes
“Consistently Good”
4 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

My family and have stayed at this property a number of times. The staff if friendly, the common spaces are kept clean and the rooms are comfortable.The location of the inn is very convenient and parking usually plentiful.
Morning breakfast is included and consists of eggs, breads, and fruits served off the main lobby in a spacious common room. Staff does a good job in keeping this space tidy.
The value is excellent.

Room Tip: Studio is a lot less expensive than the 1 bedroom and has almost the same size space.
See more room tips
  • Stayed January 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Illinois
Senior Contributor
49 reviews 49 reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
“It was fine”
5 of 5 stars Reviewed 30 June 2011

My son & I stayed at this hotel while apartment hunting for him. We found the hotel to be clean & comfortable and the front desk staff were very helpful. Will definitely stay here when visiting the area again.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Detroit, Michigan
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“If you like your sleep, don't stay here!”
3 of 5 stars Reviewed 10 May 2011

Overall, the hotel was great. The continental breakfast in the lobby was a nice touch (although there were no hot foods like scrambled eggs or pancakes - only cereals and bagels). As usual for a Residence Inn, the rooms were spacious and there was a kitchenette, bed, and sleeper sofa in each one. The staff was kind and speedy about accomodating any requests. My only major concern with the hotel is that the beds felt like you were sleeping on rocks, the sheets were thin, and if you turned up the thermostat, the radiator made a loud wretching noise. Maybe that was just my room and not all rooms. Anyway, for what you pay it is a good value. But just don't expect a luxurious sleep.

  • Stayed June 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Residence Inn Chicago Oak Brook

  • Residence Inn Oak Brook
  • Oak Brook Residence Inn
Address: 790 Jorie Boulevard, Oak Brook, IL 60523
Price range (per night):* INR6,503 - 11,616

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