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Candlewood Suites O'Fallon – reviews, photos

2.0 of 5
1332 Park Plaza Drive, O'Fallon, IL 62269
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Candlewood Suites O'Fallon
Candlewood Suites O'Fallon
Candlewood Suites O'Fallon
Candlewood Suites O'Fallon
Candlewood Suites O'Fallon
Candlewood Suites O'Fallon
Ranked #5 of 12 hotels in O'Fallon
3.5 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    3
    4
    4
    2
    0
Date Rating
Southern Illinois
Top Contributor
53 reviews 53 reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
“Favorite candlewood!”
5 of 5 stars Reviewed 16 December 2011 via mobile

Stayed here a couple times this past year, business and personal. Been impressed everytime. This is the only candlewood I have stayed in that has front desk service 24 hours a day. The cookies at the front desk are amazing at check in. The staff is great! They give free items for the candlewood cuboard to pc members. Free popcorn, movies, and books also. Free laundry is a big plus. Will stay here more often.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask aeroman808 about Candlewood Suites O'Fallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Brook, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“The staff makes it worthwhile”
3 of 5 stars Reviewed 28 October 2011

When checking in very late on a Friday night, I discovered they'd given me a room on the first floor. Normally when staying in a hotel, I request a room on the top floor so that no one is stomping around above me, so I asked if any top floor rooms were available. The night clerk's response was, "You don't want to be up there!" Turns out there was a high school sports team staying on the top floor, and the clerk had specifically put us on the ground floor to be in the quietest area possible. I really appreciated the thoughtfulness!

The hotel itself is a little hard to get to right now with construction in the area, and you can't parking-lot surf to get there (we tried!) Our room was mostly clean, but everything in it just seemed old, down to the non-flatscreen TV and stained toilet seat. My biggest complaint was that the room smelled like a smoker lived in it, as if five minutes before our arrival they drenched everything in air freshener and slapped a 'no smoking' sign on the door.

Regardless, the hotel was quiet and the staff was really nice, so it's a decent place to crash for the night.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rachel D about Candlewood Suites O'Fallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swanton, oh
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Somewhat clean, fairly nice for a reasonable rate with a dirty bathroom”
2 of 5 stars Reviewed 18 March 2011

Checked in really late on a Wednesday morning for a three day stay. I'm a male and I flipped up the toilet seat when we arrived and there was nastiness underneath the toilet seat. To be blunt, a previous guests diarrhea splatters underneath the toilet seat and on the rim. Ewwww! Fortunately, we always carry bubble spray with us and I cleaned the toilet, while my wife unpacked. She then began cleaning the room while I put away other things. We rented two adjoining rooms and our traveling companions were advised of our room condition and checked their toilet. They advised their toilet was also dirty. I didn't ask them how, but they were obviously disgusted too. The hallways looked like they needed swept, the carpeting was old and faded too. Our room appeared decent, although we didn't really check it thoroughly as we never had time. We were out early and back in late due to business reasons. We never used the stove and I think we used the microwave one time in a multiple day stay. From previous postings, we didn't tell mgmt as we assumed they wouldn't do anything about it. I would rate this hotel about a 2.

  • Stayed March 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask bewee63 about Candlewood Suites O'Fallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adowlihng, Director of Sales at Candlewood Suites O'Fallon, responded to this review
14 April 2011
I would like to apologize for your disappointing stay with us last month. The cleanliness issue both you and your friends encountered is not something you expect when staying at a Candlewood Suites and is not typical of our hotel. We are addressing this issue to ensure that other guests and hopefully you will not experience this again. We would like the opportunity to give you a stay that is typical of our Candlewood Suites by having you as our guest again in the future. Please contact myself or the General Manager if you have any questions.
Thank you,
Aimee Dowling
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Contributor
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5 helpful votes 5 helpful votes
“A very good stay at a nice and pet friendly hotel.”
4 of 5 stars Reviewed 21 October 2010

We are so happy to have discovered the Candlewood Suites chain on our roadtrip. On our trip we stayed at three different locations of this chain and each time had a very good experience. This was our favorite location we stayed at. Had there not been a hitch with internet connectivity we would have given it five stars across the board.

We checked in with our three beagles with a small pet fee and no problems. We made our reservations on the road from about two hours away. The desk staff was friendly. They printed out directions to a nearby liquor store for my husband. The parking lot was well lit and there was a huge designated dog walking area on a lot with a small pond. I felt safe walking my dogs around the hotel no matter what time it was.

Our suite room had a seperate livingroom/ kitchen and bedroom. In the livingroom/ kitchen there was full size fridge,stove, dishwasher, dishes, etc. was a large workspace area, and a large tv with a DVD player. In the bedroom there was a small desk, bed, dresser, nightstand, and another large TV. The rooms were spotless and smelled very good, especially for a smoking room. The bed was comfy. The hotel has a full pantry area (toiletries, snacks, tv dinners, etc.) and the prices are very reasonable (50 cents for a soda). There was a gym and a laundry facility with free washers and dryers.. you just provide the soap or buy some it the pantry. We had no outside or hallway noise in our stay. Several places for food, shopping, and gas nearby.

We did have internet problems. :( Our room was located on the fourth floor at the end of the hallway and we could not get a connection. We called the desk and asked for an ethernet cable and were told that they were all being used by other guests. The desk staff contacted tech support for us and we got a call back from them within 10 minutes. After a few minutes on the phone we were told that the server for the part of the hotel we were in was down. My husband works online while we travel so we really needed a connection. We finally got smart and took our laptop to the business center and we had great access from there and the gym as well (hubby wanted to watch baseball and could in the gym). It was an inconvienience to have to make several trips back and forth downstairs to return e-mails and download projects. But al least there was a solution to our problem. We just wish the staff had pointed it out to us instead of us having to figure it out ourselves. Hopefully this is not an ongoing problem.

The only other negative thing I can say about this chain is that you have to make ice with the icemaker in the freezer in your room. The icemaker is very slow. We just know now that when we stay with them we need to stop for a bag of ice nearby. Not a biggie for us.

After three stays in a Candlewood Suites we have decided that whenever we are on the road, dogs or not, it will be the hotel we look for first.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask moviejunki about Candlewood Suites O'Fallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bella Vista, Arkansas
2 reviews
“great value with all the amenities of home”
5 of 5 stars Reviewed 9 October 2010

This place is outstanding! Yes the room was small but not too small. It has a full kitchen, complete with full size refridgerator, 2 burner stove, microwave & coffee maker. It had silverware and dishware with a dishwasher. It reminded me of our condo.

When we first made the reservation, we didn't realize that they did not have a complimentary breakfast or pool, but then they more than make up for it with the Candlewood Cupboard. This is a pantry that is downstairs in the lobby. It has everything you can think of and you can either leave the money in the drop box or fill out a slip and they'll just bill your room. I picked up some pop tarts and a cocoa for our early morning but they have stuff from soup to rice-a-roni to frozen pizza. It's a mini-store open 24 hours for your convenience. Love it!

Our room had 2 double beds, very clean bathroom, large t.v., dvd player and a huge recliner (which my husband loved). It has complimentary internet service. The in-room guide said that you needed an ethernet cable from the front desk but if your laptop has wi-fi, it connects automatically. There is a huge desk that also served as our eating table. Perfect for the 3 of us staying. We only stayed for 2 nights but had I known the place would have been this nice and this inexpensive ($70/night on a Friday & Saturday) I might have stayed longer.
The place is right of the freeway and there are restaurants, Sam's Club, Walmart Supercenter etc within a 1/2 mile of the place.

If there was anything I didn't care for it was the fact that the people above us had small children that liked to run late at night and that was a little annoying. So if you can request the 4th floor, do it. Other than that, fabulous!

  • Stayed October 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask steph7271 about Candlewood Suites O'Fallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Candlewood Suites O'Fallon

  • Candlewood O'fallon
  • O'fallon Candlewood Suites
  • O'fallon Candlewood
Address: 1332 Park Plaza Drive, O'Fallon, IL 62269
Price range (per night):* INR4,113 - 6,670

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