We wanted to stay in Chicago but the majority of the hotels were booked. We found a gem when we stayed at Mt. Prospect. The staff was wonderful from the time we were picked up at the airport til we left three days later. My wife loved there beds and said it was the best sleep she has had at a hotel. They provided shuttle service to and from the METRA station and even to Dunkin Doughnuts for my wife to enjoy her coffee. There is a shopping center nearby with restaurants if you do not want to eat at the hotel. The rooms were clean and quiet. I thank their employees to the management for a wonderful stay.

I don't normally write reviews, but the manager provided such great service that I had to. My son and I were en route to Italy, with a layover in Chicago, when our flight was canceled due to mechanical problems, so the airline put us up at this hotel overnight. The room was nice, clean and quiet, and the staff was courteous and efficient.

What really stood out though was how hotel manager Dan Goel personally took care of us when we had trouble getting a shuttle ride back to the airport the next day. Sensing that we were anxious to get going and not wait for the next shuttle, he personally drove us to the airport, a good 45-minute round trip out of his way. He truly was outstanding in his effort to provide great service.

I recently had the pleasure to stay at this newly remodeled Holiday Inn under extreme circumstances.
During a recent severe storm (tornados) at O'Hare over 400 flights were canceled and rooms were hard to find. As a Holiday Inn Platinum member that was the first call I made to try and find accommodations near-by. This location that offered a hotel shuttle service was the only one left with rooms. Upon arrival into Mt Prospect it was clear they had lost power. By this time several people had identified this hotel as the one that had rooms so the lobby was quickly filling with guest. They had no power and everyone was told they had generators on the way.

So can you imagine what most places would be like and how many of us have encountered the worst service at the worst times, well not this location. For a staff that was fairly new they did an OUTSTANDING job of accommodating the not so friendly people arriving. They made it work and made sure everyone had a room and provided them with a light source, water and anything else they could to make us comfortable.

Upon daylight I was able to see what a beautiful job they had done in remodeling and the great bar and restaurant on site. I visited with the owner and general manager and realized they were also some of the staff helping the night before and had never left the hotel. As the day continued to unfold they were running on the generators, still serviced a group function that was previously scheduled and made sure the guest got back to O'Hare for their rescheduled flights.

I have stayed in other locations outside the city but will make the extra trip to stay here again if I am in the Chicago area for business again someday.

Thank you, to ALL the staff!!!

This Holiday Inn is a reincarnation of an old Ramada Inn. The property had been closed for four year prior to current management coming in an extensively remodeling the property.

When checking in the area was clean and updated. There is a Bar Louie attached adjacent to the lobby.

When given my room assignment I noticed that the extremely long hallways were updated with new carpeting, wallpaper and were nice. What wasn't nice, however, was entering my room and seeing an unmade bed and used wet towels all over the floor of the bathroom. A return visit to the front desk resulted in another room assignment and an uncaring, insincere "sorry about that" from the front desk attendant.

The second room was made up and ready. The room really is a mixed bag of good and bad. The good points include nice new carpeting, a flat screen tv and a comfortable bed. The bad points include a claustrophobic bathroom, no channels set into the flat screen tv to actually know what station you are watching and high speed internet that bounced up and down throughout the night. A call to the front desk again was met with a monotone, quit bothering me type of reply. She said to try the wired ethernet cable which i did. The wired internet at lease in this particular room didn't work at all. A lack of reliable stable internet is a must in my opinion so this is a serious knock on the property.

Another issue at this Holiday Inn occurred when i was returning from dinner. The narrow driveway area was completely blocked by a guest checking in along with the shuttle van directly beside that vehicle. I waited probably five minutes and it was apparent that nothing was going to be done short term so i had to park my vehicle, enter the lobby area and request that one of the cars be moved. The lobby was full of staff and management who were speaking to each other in Indian and were laughing and having a grand time. The shuttle driver was then directed to let me by which he did but then proceeded to back right back into the same place blocking other partons from parking their cars as well.

The foreign management team at this hotel really needs to realize that making a welcoming hotel involves more than just an extensive renovation. You need to have great customer service and really put an emphasis on over the top guest relations, focusing on the English language, and not congregating in the lobby area would also be a good thing in my opinion.

So to sum up my review of this property it shows promise but has a long way to go to be a premier property.