Had a wedding at Allerton Park and they were booked...

We knew we weren't in for a quality hotel when we saw the flies swarming around the front desk staf. Rooms were icky...this was obviously a smoking hotel where they tried to cover up the stink with carpet deoderizer and spray. For one night, we made it through. Next time I'll sleep on the floor of the Allerton hotel.

I have stayed here a couple times in the past, but this time is the last. First, friends staying had to leave early, they got charged for a extra day even though they checked out before the check out time. When I checked out, we got charged for a higher rate than what was quoted. After a short dicussion they did drop the price For the most part the room was just fine. It is their policy that is wrong. Next time I will drive farther to another motel. I will be back next year, but not at this motel. Unfortunatly, my opinion is shared by few more people from the same event

The night clerk came to my aid when my husband had a low blood sugar, diabetic episode in the middle of the night., 2:30 am. She watched while I went to our car in the parking lot to gather his pills. It happened to be very cold and snowing. Held the door for me, and offered juice or milk with muffins to help with his sugar levels. Very kind and nice.
I really appreciate that kind of attention while we are away from home.
Thank you, Debra, the night clerk.

After reading all the negative reviews ( seems to come from the same family members and giving one sided view of the whole situation ), i would like to complement this hotel for thier friendly customer service and clean rooms. I have been visiting this hotel for the last 2 years and never once treated bad or also double booked. The staff always went the extra mile to make my stary comfortable.