I wish I had seen the travel advisor reviews before I booked five rooms for family staying for a funeral. They totally messed up our reservations and blamed Best Western. They simply gave my room away and I had to wait until 10:30 pm when someone failed to show. The desk staff was basically incompetent, and unhelpful and unconcerned about guests. The manager was unwilling to make things right. Despite having reservation numbers the hotel did not honor Best Western guarantee.
The desk staff is basically surly. Shady people were hanging around the hotel parking lot at night. Trash was piled in the hallway and used mattresses were stored in the fire escape areas.
We returned from the funeral at 3pm to find our rooms had not been cleaned. They said the cleaning staff was gone for the day so we demanded that we be changed to another room.
Our initial room also lacked a shower curtain. That was finally corrected.
Never under any circumstances book a room here. You are seriously better off sleeping in your car! there was no apology offered for the dreadful experience so it must be typical for hotel guests.

My family reserved a number of rooms here for the nights before and after my grandmother's funeral. As the service was occurring at a later date, reservations were made a month or more in advance. When we arrived, they were short one room, and it proved nearly impossible to get a room despite our numerous confirmations and other proof. Apparently Best Western corporate frequently fails to provide this hotel with accurate booking information. The desk clerk, Connie, was the most incompetent, unprofessional hotel staff member I have ever seen. There was availability, but Connie would not release another room to us because of its higher rate. She had no idea how to work the reservation system. The manager with whom she spoke (Manisha) instructed her not to give us a room. After 30 minutes at the front desk, and with at least 5 other guests in line waiting to check in, we were finally given a room with one bed instead of two. Upon checking out, we were only credited half the price of one room, and they tried to charge us a higher rate.

--The room smelled like stale feet.
--There were large yellow stains on the bedding, which was not changed during our stay.
--At least one of our rooms received no housekeeping service and when we informed the front desk, they shrugged and told us that the housekeeping staff had left at 3 pm.
--There are mattresses and box springs stored in the stairwells.
--The waffle iron in the breakfast room was absolutely filthy and had likely never been cleaned.
--There were no forks, spoons, or knives to be found at breakfast.

I use this hotel on a regular basis when visiting central Illinois. The last visit, for a funeral, booked 5 rooms for a total of 12 room nights. Rooms were (as always) clean. All rooms were no smoking and had no stale smoke odor. The staff, as always, was friendly and helpful. The only down side was that the pool was closed for maintenance the first couple of days of our stay. I have booked close to 50 room nights here over the past three years and have never had a bad experience.

Had a wedding at Allerton Park and they were booked...

We knew we weren't in for a quality hotel when we saw the flies swarming around the front desk staf. Rooms were icky...this was obviously a smoking hotel where they tried to cover up the stink with carpet deoderizer and spray. For one night, we made it through. Next time I'll sleep on the floor of the Allerton hotel.