This hotel has a polar bear! It's been there for years and at one time the facility was amazing. Rooms surround the pool and it just feels like the hotel that got stuck in time. I was happy to see it again but sadly I can't say much else that's positive. The room I was assigned was so damp, the towels felt wet and the towel rack was broken. It also felt 'buggy' and I wore my flip flops in the room. I slept well - the pillows were a delight. Breakfast was ok. Despite the signs saying, 'Please eat in your room..." it was a big space to eat. Apparently the place is overrun on weekends with teenagers so they hand out wrist bands to use the pool and get breakfast.
Odd experience.

It had been five years since I had stayed at this hotel, it used to be a Holiday Inn, and it used to be nice. Now, it is so dumpy….the rooms are dirty and drab. I even had a black bug in my room, which one of the managers said was a beetle. Hm. I am not sure if I buy that or not. The common areas is really dark and hot – we tried to played cards by the pool while the kids played in the pool but we could only last one round and then we had to leave, we were sweating to death. The soda machine did not give change (how convenient). And, when I had first called to make, and then later, change my reservation, the girl who answered the phone (Amber) would not let me freaking finish a sentence – she kept talking over me the entire time. I have no idea where they found their janitorial staff or front desk help, but, they need some help. There were two gals at the front desk (I do not have their names) who very nice and very helpful, but, that was it. All-in-all, it made for a bad vacation and I do not plan to stay there ever again. BTW, I wrote to Ramada about this place because they should be aware that their name that is getting dragged through the mud. And, they wrote me a very nice reply. And then I received an e-mail from one of the managers at the hotel, who made a point of mentioning that they are putting in a pool slide of some sort and that it will be the largest in the area. Who freaking cares about a slide----upgrade the rooms! DUH!

first- i wish i had gone to trip advisor but i was looking for an inexpensive place to stay while visiting family

second- learn customer service- it should not matter if your geusts book direct or online- deal with change. I wanted to change my beddiing and 2 people gave me their rehearsed line which was - sorry you need to deal with expedia. we cant do anything

third- I cannot believe I didnt move to another hotel because the best word I can use to describe this experience is sketchy

BUT - i do have one positive comment- breakfast was decent to good

Incompetent staff, couldn't understand or resolve a simple booking discrepancy with Orbitz. Making matters worse is that nobody on night staff is empowered to make any decisions.