In any circumstances do not stay in this motel! Rooms are horrific: cockroaches, rooms stank, filthy, old bagels for breakfast, TV doesn’t work properly. On top of that we were charged twice for staying one night there. It’s hard to find motel details online, when we called central reservations they could not find them eider.

This was a great place not too far from the O'hare International airport.
The room rate was cost effective and the service at the desk was fantastic.
It is easy to get to from O'hare and cost $25 by Taxi but I found out later they can pick you up. They also drop you back to the airport for free.
The place was clean and the room was more than adequete. There is free internet available and even though it is near a major road it is quiet.
You can catch public transport to airport and it easy to get in to downtown aswell. Heaps of shops across the road aswell.
Was an easy place to stay.

Upon checking in, the staff (seemed to be teenager)at the front desk could barely speak English. It took at least five tries to break the language barrier. There were computers and wires all over the front desk area (1st red flag). After checking in and entering the rooms (my family had 3 rooms) we were quite disappointed. The rooms were stale and old. The bathroom floor was quite dirty. We called and asked to have the floors cleaned but the staff could not understand what we were asking. The hotel seemed to be one of those cheap $39.99 a night hotels. The next morning we were surprised at how they kept the side exit door to the hotel propped open. Anyone could have walked into that hotel off of the streets. The security was non-existent. We could not stay another night. Would never recommend hotel to anyone.

The hotel advertised services, the availability of which was a determinant in my decision to stay there. The hotel did not deliver said services. I was at the hotel because I was doing business in the area. Pursuant to that, I needed an internet connection. The hotel advertised that it provided said connection (the Days Inn Melrose Park website verifies that they do advertise this service). I called before and after making an online reservation for confirmation of the availability of this service and was assured that it was provided. It was not. In fact, when I checked in on 12 November 2007 and unsuccessfully attempted to connect to the internet, I was told that about 50% of the hotel (the entire second floor) did not have internet connectivity. Additionally, my room was filthy and had no telephone service though Days Inn in general and Days Inn Melrose Park in particular advertise both clean rooms and in-room telephone service. I was assigned a new room on the first floor by the desk clerk and found that it also had no connection, was filthy, and was, apparently, still occupied by another party. I had a work commitment and had to leave the hotel before the situation was resolved, but was assured by the clerk that upon my return that night I would have a room that was clean, had a viable connection and was not otherwise engaged by another guest. I called the hotel at about 9:30 PM to make sure that the clerk’s promises were kept before my arrival at 10:30 PM or so. I was informed that yes, indeed, I had been assigned a clean first floor room, unoccupied by anyone else, and featuring the long awaited internet connection. When I arrived at 10:30 PM or so, I found that the room was filthy, the connection nonexistent and the evening clerk rude. The clerk explained to me that, “a lot of people are using the net and so there is none left for you.” He then hung up on me. I do not claim to be a computer expert, but I suspect that the clerk was misinformed. I spoke with several other guests who were in the lobby area and found that they were hanging around the lobby because they could not work because they also did not have connections. Apparently, they were not the same guests who were selfishly using up the internet. They also complained about the filthy condition of their rooms and common areas. I suggested that we all call the local Better Business Bureau and resolve to never again stay in a Days Inn. They agreed. In addition to the above, the next morning the advertised continental breakfast appeared to be completely unsanitary and, quite possibly, dangerous. This was also commented on by others.

I made a sincere effort to find other accommodations. This is, however, the Chicago O’Hare Airport area and everything at every price point was booked. I had nowhere else to go. I had to be back at a nearby client’s office by 5:30 the next morning and would be working until about 10:30 that evening. Going home was not an option. To add insult to injury, the hotel also overcharged me. My reserved rate as verified on the receipt was $ 53.99 plus tax. Despite this, the hotel charged me $ 71.99 plus tax for the first night. They also tacked on a “security warranty” without my knowledge or consent. As I have never seen this charge on any other hotel bill in all of my years of traveling, I have no idea what this charge represents as I always thought that hotels provided for the security of their guests without charging a separate fee. I certainly did not notice any extra security, though I am happy to report that I was not robbed, except, of course, by Days Inn. In reading the above, you might conclude that I am a greedy customer who is creating an exaggerated axe to grind against a hotel in an effort to get free lodging. Three points in this regard: first, the Better Business Bureau of the area where the hotel is located told me that they have received many complaints about this facility’s business practices. I gave them another one. A Melrose Park Department of Health representative said that they have taken the facility management to court but still receive many complaints about the hotel’s sanitation issues. Again, I made a formal complaint myself. Second, that the hotel overcharged me is clearly documented on the receipt. Third, in all the years I have stayed in hotels and motels throughout the United States and internationally I have never before written a letter like this or contacted a Better Business Bureau or a public health agency about any facility.