When we arrived late at 1:15AM, the desk clerk was very courteous and quick checking us in and telling us not to miss the Biscuits and Gravy for breakfast from 6AM-10AM. Our room smelled and looked clean, bathroom was immaculate and temperature was perfect. Beds were clean, fresh and comfortable with extra clean blanket available in the room's closet. Ample fresh towels, hair dryer, shampoo & conditioner, soaps and newspaper at the door, if requested. We stayed 3.5 days. First day breakfast was biscuits/gravy, pastries, milk, juices, cocoa, coffees, cereals, etc. Second day was mini cheese omlettes with crisp bacon and all the fixings. Buffet staff was courteous and anxious to please. Dining area was clean and comfortable. Hotel is at the end of a service road, with a big outside parking area so no traffic noises at all. Internet access in the main hallway off dining area. We didn't use indoor pool, but it looked immaculate. Nothing missing or broken in our room and air conditioner and coffee maker worked fine. Our check-out was a breeze. Manager and desk clerk were very kind and courteous. Every staff member we met (including cleaning staff) asked us if there was anything at all they could do for us. Good value and a pleasure.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 April 2011
Thank you for choosing the Hampton Inn-Mattoon for your recent trip. We are so glad you stayed with us! Thank you for the glowing review. We hope all of our guests have a wonderful stay like you did. We appreciate you taking the time to write a review and pass the word on about our hotel. I hope you will visit our area again soon; we'd love to have you back with us!
Sincerely,
Sarah Huppert
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC