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Holiday Inn Express Hotel & Suites Mattoon – reviews, photos

2.5 of 5
121 Swords Drive, Mattoon, IL 61938
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Holiday Inn Express Hotel & Suites Mattoon
Holiday Inn Express Hotel & Suites Mattoon
Holiday Inn Express Hotel & Suites Mattoon
Holiday Inn Express Hotel & Suites Mattoon
Holiday Inn Express Hotel & Suites Mattoon
Holiday Inn Express Hotel & Suites Mattoon
Ranked #3 of 8 hotels in Mattoon
4.0 of 5 stars 39 Reviews
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39 reviews from our community

    Trip type
Traveller rating
    26
    7
    3
    2
    1
Date Rating
Merrill, Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Thank you for the great breakfast Arlene!”
5 of 5 stars Reviewed 3 January 2012
3
people found this review helpful

What a pleasure it was to enter the 'oasis' of a clean, quiet hotel after a grueling day of driving with 3 children! The pool was immaculate, warm and very inviting. 24 access to the fitness room was a huge plus...the kids could swim and I could walk on the treadmill while watching them through the glass, nice! The best part of the stay had to be Arlene, she made us the best breakfast with a wide array of food that pleased everyone's palate. Everything was fresh, tasty and satisfying. Thank you Arlene for the pleasant conversation and great start to the new day...I hope your company realizes what an asset you are to the Holiday Inn Express! We always choose this hotel when traveling with the kids and will definately be staying again at your location, thank you!

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tammykevin about Holiday Inn Express Hotel & Suites Mattoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie Packer, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review
1 February 2012
Dear Valued Guest,

Thank you for your kind words about Arlene and our hotel. We appreciated your raving review of our property and look forward to your return as our guest. Our goal is to make our guest feel welcomed and at home and your comments imply we have done just that. Thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Perfect for business travel”
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

Stayed in Mattoon for one night and had a choice between the Holiday Inn Express and the Hampton Inn. I am a fan of the Hampton Inns, but the price difference sent me to the Holiday Inn Express. I was very pleasantly surprised with the rooms, lobby, and staff. I checked out not being able to think of one thing I liked about Hampton Inn that the Holiday Inn Express didn't give me.

The rooms were nice with a desk and free wifi, a staple for the budget business travel. My wife pointed out that for twice the price, we could get a comparable room in a "full service" hotel and still have to pay for wifi.

Staff was friendly, although we had no need to test them. They asked for my Priority Club number during booking and confirmed it at check in which was nice. Some hotels conveniently forget to ask for it, or screw up the input, but Holiday Inn seemed to just get it right.

Room was nice and clean. Heater/ air conditioner was the old-school window style, but worked extremely well. Shower was nice and had three settings which was nice.

All in all a very pleasant experience.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Courtney M about Holiday Inn Express Hotel & Suites Mattoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie Packer, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review
1 February 2012
Dear Valued Guest,

We thank you for your review of our hotel. Your comments are genuinely appreiciated. It is our pleasure to accomadate you with your lodging needs and we look forward to your next stay!

Sincerely,
Stephanie Packer
Assistant General Manager
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Chicago, Illinois
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nice hotel, but better options available”
4 of 5 stars Reviewed 17 December 2011
2
people found this review helpful

I had to stay 4 nights in Mattoon for work, so I decided to spend 2 at the Holiday Inn and 2 at the Hampton Inn. Overall they were both nice and would stay at either again. If the cost is the same I would choose the Hampton Inn, however, if the Holiday Inn is cheaper it worth the savings as they were both very similar.

The Holiday Inn room was clean with nice comfortable bedding. There was a chair with a small table to use as a desk. The room I stayed in had 2 queen beds so it felt a little overcrowded when trying to sit at the desk to work on my laptop. There was a flat panel TV, but no fridge or microwave, not sure if they were available in other rooms. The complimentary breakfast was very good (biscuits & gravy and fresh made cinnamon rolls as well as other items) and I preferred it over the Hampton Inn breakfast.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wheaton IL
Senior Contributor
42 reviews 42 reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“Pricey fir what you get”
4 of 5 stars Reviewed 16 October 2011

So Holiday Inn is trying to upscale but not really.

Pros room large, beds decent, micro fridge, pillows that are both sift and firm, pool hot tub

Cons corners in shower had mold, you have to use a code to log into Internet, breakfast service was disappointing

Ok so the entrance, hallways seem to give you a relaxing invite and it does for HI. But for $145 a night the comfort inn across the street is just as nice and much less. Still minimal shampoos and soaps most have lotion and upgrade soap.

Breakfast is really poor at best. Are the eggs real? Next door is Cracker barrel go there. We showed up 5 minutes before 10 and the servers started to put things away. We have 3 little girlsans you would think they would wait to make sure everyone has everything and they started to wrap stuff up in plastic wrap I guess for the next morning so the Monday guest wil get that.

Not a bad place

Pricey for what you really get

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joliet, Illinois
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Overnight Stay After visiting Lake Shelbyville”
5 of 5 stars Reviewed 13 October 2011
1
person found this review helpful

Stayed at Holiday Inn again after boating at Lake Shelbyville. The staff is friendly, rooms are clean, beds are very comfortable even have soft and firm pillows on all beds. Breakfast is good, biscuit and gravy,eggs pancakes and sausage. Pool and hot tub was open late. They even accepted my dog. This hotel could easily add on another wing and additional parking as this hotel apparently is a good draw.

Room Tip: Had a room on second floor with 2 queen beds. Flat screen tv and nice sized tub shower.
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask dabruggeman about Holiday Inn Express Hotel & Suites Mattoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Hotel & Suites Mattoon

  • Holiday Inn Express Mattoon
  • Mattoon Holiday Inn
Address: 121 Swords Drive, Mattoon, IL 61938
Price range (per night):* INR5,648 - 8,612

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