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Holiday Inn Matteson – reviews, photos

500 Holiday Plaza Drive, Matteson, IL 60443-2269
Hotel amenities
Holiday Inn Matteson
Holiday Inn Matteson
Holiday Inn Matteson
Holiday Inn Matteson
Holiday Inn Matteson
Holiday Inn Matteson
Ranked #4 of 5 hotels in Matteson
2.5 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    4
    5
    4
    6
    18
Date Rating
Cleveland, Ohio
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Hotel is adequate for price”
4 of 5 stars Reviewed 18 April 2011

I'm not certain where the other guest's stayed but my visit was quite pleasant. I must admit the place could use some upgrades. Very '80s like decor, however, upon arrival I found the Holiday Inn sign was covered up and it was called simply "Matteson Inn". Looks like its no longer a Holiday Inn affiliate. My bill was the same. The room was more than adequate. My one complaint was the radiator/heater was very loud and blew lots of air that kept the curtains flying all over the place. I solved the problem by cutting the thing off and while it was still very cold, it was also time to go to sleep so it made for perfect sleep temperature. The TV is not a flat screen and the stations were limited , but since I don't watch TV much it wasn't a concern. The bathroom was very clean and the bed was comfortable and very well worn. No major amenities that you would find at other hotels, i.e. wi-fi, free breakfast, toiletries and etc. but as I mentioned before more than adequate. It was very quiet, the front desk gentleman was quite efficient and checked everyone in my party in what I thought was record time. The location is convenient to many stores and I would recommend to others.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manama, Bahrain
1 review
1 helpful vote 1 helpful vote
“Horrible!!!”
1 of 5 stars Reviewed 16 April 2011
1
person found this review helpful

I didn't stay at the hotel but an event was held there VERBAL INTERCOURSE and I was very disappointed in how there was no air conditioning. There had to be over 100 people there in the location and if it weren't for good entertainment, I don't think I would've stayed. I suggest in the meantime, when someone books an area for an event they be notified on whether or not proper heating/cooling service is NOT working to give the person hosting the event time to find another location. To my understanding, this isn't something that happened recently the place/location has NOT had air conditioning for quite some time.

It's a shame to know that a place of business would try to get over on their customer.

Stayed April 2011, travelled on business
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“TERRIBLE: ECONOLODGE ROOMS HILTON PRICES”
1 of 5 stars Reviewed 2 January 2011

The worst service and most overpriced room I ever been to. I paid $119 for a double that looked like a cheap motel 6 or econolodge type room that you would pay $45 bucks for. The manager was unprofessional and talked to customers with an attitude. The hotel hosted a New years eve comedy event that sold way to many tickets to accomodate everyone who paid for it. And the mananger didnt bother to help anyone who complained. They didnt bother to even clean the lobby the following day. There was burgers and beer bottles in the elevator. I was even charged a deposit fee for paying with a credit card that was charged after i got my bill and checked out. They should bulldoze that place immediately!!!!

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nolesb80 about Holiday Inn Matteson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
1 helpful vote 1 helpful vote
“Awful! is not to strong a word to describe Holiday Inn Matteson, Illinois”
1 of 5 stars Reviewed 24 October 2010
1
person found this review helpful

Awful!! Room were dirty, reservations were screwed up....services was shoddy, if available at all. Manager was unavailable constantly. So understaffed that the front desk often didnt even answer the phone! Bartender cursed and swore like a sailor. No room service on Sunday. Breakfast unavailable..as kitchen cook was apparently late showing up to work...awful!!!

Had family reunion there..many elderly relatives stuck there..I would of moved immediately, if it didnt mean abandoning my elderly relatives to that hotel of horrors.

Worn and stained carpets and couches..one guest complained of no shower curtain.. I wanted a rack to hold my luggage..rather than putting my luggage on the stained carpet....was told none was available.

Worst of all..I later complained to their corporate offices...tryed to reach the office of Holday Inn CEO...Andrew (something or other).....no response at all...

This is a disgusting and very poorly managed hotel..they should replace staff from top to bottom... I will never, ever stay in a Holiday Inn again..and will recommend my family and friends never stay in a Holiday Inn.

This is a sad state of affairs and commentary on a once strong and venerable American hotel chain.

  • Stayed August 2010
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Winchester, Virginia
1 review
1 helpful vote 1 helpful vote
“Worth forfeiting a week of prepayment thru Priceline”
1 of 5 stars Reviewed 22 October 2010
1
person found this review helpful

Stay away at all cost. Every negative review is correct. I received a special price thru priceline by bid of 55.00 per night for a supposed 3 star hotel. Priceline needs to change the way they conduct business, as their ratings are way off in many cases.My room had human excretion smeared on the wall, mold and mildew in btn tilework in bathroom and smelled of heavy cigarette smoke. Their were teenagers running up and down the halls all night and it was in a very scetchy area of town, surprised my vehicle was not broken into. This hotel was disqusting, outdated and the lack of concern/care and customer service were in line for what you'd expect to see once you see your room. The elevators look like a blind person painted them with nail polish, and gum was stuck all over the bricks by the elevator lobby. I complained immediately, but was only offered an upgrade if i were willing to pay an additional 125.00 per night. What? I checked out after first night and stayed at a Quality Inn which seemed 100 percent nicer than this dump, oh yeah and the same price...what happened to holiday inn?

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Holiday Inn Matteson

  • Matteson Holiday Inn
Address: 500 Holiday Plaza Drive, Matteson, IL 60443-2269
Price range (per night):* INR6,822 - 7,381

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