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Residence Inn Chicago Lombard – reviews, photos

3.0 of 5
2001 South Highland Avenue, Lombard, IL 60148
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Residence Inn Chicago Lombard
Residence Inn Chicago Lombard
Residence Inn Chicago Lombard
Residence Inn Chicago Lombard
Residence Inn Chicago Lombard
Residence Inn Chicago Lombard
Ranked #7 of 10 hotels in Lombard
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
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    9
    4
    4
    1
Date Rating
Lombard, Illinois
1 review
“HOUSEKEEPING SUCKS!”
1 of 5 stars Reviewed 15 December 2010

I moved into a room and there were holes under the kitchen sink.I didn't receive housekeeping six times.When I did finally receive housekeeping the sinks and the tubs were still dirty.I had to contact the manager myself after I left message at the front desk of my problems.General manager and her assistant just gave 20,000 points two days refund and 10.00 off our bill.I contacted Bill Marriott's and nothing was done to satisfy me.Why would they not give me a credit for all the days I did not receive housekeeping.Hospitality is not at this hotel.When you dine in eating area no one greets you.If Bill Marriott knew this everyone would be fired.

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask iamwealthy about Residence Inn Chicago Lombard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynthia ivey, Manager at Residence Inn Chicago Lombard, responded to this review
28 February 2012
Thank you for your review. We are sorry we were not able to meet your needs at the Lombard Residence Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Fabulous for a reunuion!”
5 of 5 stars Reviewed 1 July 2010

What a staff. Great comfortable suites, good hot breakfast, outdoor pool, fitness and pets allowed. What a wonderful place. My family has booked here two years running and we will defintely go again. The staff allowed us to use the gatehouse for a reunion meeting and the bar b que grills to cook with. We have selected this as our favorite reunion place ever. The free internet and full kitchens helped keep us on budget as well.

  • Stayed June 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MichiganDisneyaddict about Residence Inn Chicago Lombard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynthia ivey, Manager at Residence Inn Chicago Lombard, responded to this review
28 February 2012
Thank you for your review. We hope to see you again at the Lombard Residence Inn for your next Family Reunion!
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Lansing, Michigan
1 review
“Great Place to stay.”
5 of 5 stars Reviewed 2 June 2010

Just stayed here for Memorial Day Week, actually 2nd stay here, and it is a great place to stay. Quiet, at least on the weekends, and close to shopping if needed. Rooms are clean as well as the grounds. Pool and BBQ grills are available also. Oh, complimentary HOT breakfast and with a family of five that saved us around $60-$70 right there! 15-20 minutes from downtown Chicago. Definately will be staying here when we go visit my daughter in Chicago.

  • Stayed May 2010, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JeaneenAlberto about Residence Inn Chicago Lombard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynthia ivey, Manager at Residence Inn Chicago Lombard, responded to this review
28 February 2012
Thank you for your review. We have just competed our renovation in October 2011. We hope to see you again at the Lombard Residence Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Contributor
15 reviews 15 reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Practical Place to Stay”
4 of 5 stars Reviewed 6 October 2009
1
person found this review helpful

I was dreading having to leave my house for a week (with two pets) as my floors were refinished. I'm very happy with my choice of the Residence Inn at Lombard: the week flew by. In particular, I appreciated:

- The assurance that no one would enter my room and let out my pets
- The value: 5 nights cost only 40,000 points
- Convenience: it's close to the interstate and there are plenty of restaurants and convenience stores nearby
- Cleanliness
- Amenities: stairstepper, very complete breakfast, kitchenwares
- I felt safe (separate entrances are nice and I was offered an upstairs room)
- Friendly staff
- Free internet access
- Manager responsiveness (through my email requests)

I'll stay here again if I need to leave my home for an extended time.

  • Stayed September 2009, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mitzyli about Residence Inn Chicago Lombard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cynthia ivey, Manager at Residence Inn Chicago Lombard, responded to this review
28 February 2012
Thank you for your review. We are glad you had a nice stay at the hotel. We hope to see you again at the Lombard Residence Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
Top Contributor
89 reviews 89 reviews
Reviews in 39 cities Reviews in 39 cities
133 helpful votes 133 helpful votes
“A nice place and nice location”
4 of 5 stars Reviewed 26 September 2009
1
person found this review helpful

If you have business in the western suburbs, this is a nice place to stay - near a mall and near major highways. It is a little different than some other Residence Inns in that there is a main building and then separate buildings with 8 -16 units each. They are in the midst of landscaping and upgrading - none of which bothered us. The ladies at the front desk were very welcoming and kind. You can hear the traffic from 22nd street a bit but it did not bother us. The rooms were spacious, very clean, and with full kitchens. The breakfast was very good with taco fixings, hard boiled eggs and all the other standard items. In addition to the free breakfast, they had dinner the 2 nights we stayed- nachos the first night and Beer and Brats the next. With the brats there had cole slaw, beans, potato salad, and cut up tomatos and onion, watermelon, chocolate chip cookies. Also Miller beer and some wine. They just do this two nights a week.

  • Stayed September 2009, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Proviso about Residence Inn Chicago Lombard
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cynthia ivey, Manager at Residence Inn Chicago Lombard, responded to this review
28 February 2012
Thank you for your review. We have just completed our renovation in October 2011. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Residence Inn Chicago Lombard

  • Residence Inn Lombard
  • Lombard Residence Inn
Address: 2001 South Highland Avenue, Lombard, IL 60148
Price range (per night):* INR5,601 - 8,962

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