We have stayed here three times between October 2010 and November 2011 and all the staff were most helpful. My Mom went into hospice and we came to the area to be with her and had to change reservations, and they helped us through it without cancellation fees. Five weeks after Mom passed, we came into town for Thanksgiving with Dad,and he became critically ill and passed away unexpectedly. They helped us through it again. I am on a gluten free diet and the buffet and bar staffs were so accommodating. Wonderful service throughout the hotel.

Took the family back to the Chicago area to celebrate Chinese New Year. Our usual hotel in the area was booked up so we needed to find another place to stay. We've happily stayed at the nearby Hyatt Place but were wanting to soak in a hot tub, which it lacked. This Embassy Suites has a nice pool and hot tub so we decided to stay here.

First, the BAD - We've been to this hotel twice before (a decade earlier) and stopped staying there because of loud kids roaming the atrium area in the evening. I even made a remark at checkin that I hope things would be different this time. Things haven't changed. Teenagers were running around in swimwear playing tag (or something like it) on all the floors of the hotel, shouting at each other throughout the evening. In the morning we found numerous paper airplanes laying around as we walked to breakfast. The fire alarm was tripped as check-out time neared. My guess it was one of the unsupervised kids.

The pool and the hot tub were disappointments. The water was cooler than we like in the prefer and the "hot" tub was about the temperature that we prefer a pool to be. The hot tub also failed to produce bubbles when we turned it on by the wall timer. Instead, we heard the sound of a dying vacuum cleaner then silence as the smell of a burnt motor could be smelt. We shut the timer off to prevent any fire. The hotel had the hot tub repaired by morning and warmer, but they were packed with kids. One very sweet woman was supervising most of them so they weren't obnoxious like the kids roaming the hotel but room to play in the water with my two smaller ones was non-existent.

We dried off and headed for the evening reception. The bartender was a little rude and the offerings were slim. I was told I could only have 1 drink every 15 minutes. That's not a bad rule if we didn't have to stand in line for 5+ minutes for a drink. Another hotel worker kept coming over to chat with (and distract) the bartender but didn't help with clearing the line. Food offered were a snack-mix and nachos. They were okay.

We returned to our room to watch a movie on Netflix but that wasn't going to happen either. The Hyatt Place let's you input your own video into their nice flat-screen. Neither of the TVs in our suite had any way for us to plug in to view our content. We watched the standard TV offerings but some channels kept freezing every few seconds making them unwatchable.

Upon checkout I waited for the "was everything okay" question but it never came. If it had, I would have vented the hotel's shortcomings.

Now the GOOD - Everyone except the bartender was extremely friendly and willing to help. Even the other hotel guests (adults) were very friendly and easy to chat with. The breakfast was good. The rooms were clean and nicely decorated. The best part of the evening reception was the small area that the hotel set up for kids. They put out a jug of "kiddie cocktail", a bowl of snack mix and games. Then they put a kid's movie on a TV. The guy that set up the kids area and took care of snacks really hustled to get things up and running as well as try and help everyone out. I didn't get his name but he should be commended.

In conclusion: Hopefully the pool area will be working if you visit. Maybe we just had bad timing, but regardless, the main reason we chose this hotel was the pool area and it turned out to be a bust. If you want a hotel that you can take your kids and let them run amuck as you enjoy alone time, this is the hotel for you. Others beware.

Stayed here on a business interview and enjoyed it a lot. The hotel was packed with youth sport teams, but the large size of the interior atrium handled the crowd well. We never felt overwhelmed by their presence.
We were first taken to a room that had an obvious smoking smell. Immediately we were switched to a non-smoking room. After we saw how booked the hotel was, we were impressed with the staff's ability and willingness to move us so quickly.
Location is excellent. Easy in and out of the parking lot, easy to get to all the local shopping and restaurants. This is one of the hotel's greatest features. We stayed at another suite hotel in the same area the next month, and were disappointed in the location. Wished we had gone back to Embassy (price had been the deciding factor as we were getting four rooms.)
The morning breakfast is by far the best we have ever had at this type of set up. Cooked to order by staff: eggs of all sorts, pancakes, waffles, etc. Rooms are arranged well, in that the sitting room is in front, with bedroom in back. All rooms surround the large atrium. We were worried about noise at night, with all the kids and we were near the elevator...we never heard a sound!

This is a prettygood place to stay of you want to spend a weekend in chicago. If you want to shop there are two malls close. the best part is the breakfast that is cooked to order. You can definatly get ful l here and even skip lunch if you eat a little later. Overall not to bad of a place to stay especially if you want to shop