I was treated somewhat rudely by the front desk; I believe it is because I booked through a discount hotel website. On check-in, I requested a very quiet room. After I went to my room, I discovered I had been given a room that adjoined another; for security and noise reasons, I went back and asked to be placed elsewhere. She dismissed my concerns as if I were being frivolous and claimed that the entire hotel was sold out. That was ridiculous; it was a Wednesday night, the parking lot was empty, and the hotel was very quiet. The gentleman ahead of me at check in had also booked through a third party and was sent to the same floor as well. It was clear that we were all being sent to the same area of the hotel. She stated that the only place she could move me was an office meeting suite with no bed. Ridiculous. Rather than stay and continue the discussion, I went back to my original room in an eerily quiet and empty hotel, apparently with others who had gotten a discount on their standard rates. It was indeed quiet and the room was lovely. But I did not appreciate being treated like an unwanted nuisance. And I also did not appreciate having to go to the lobby for free wifi. Many lower-end hotels offer free wifi in the rooms.
- Hilton Lisle Naperville
- Lisle Hilton Hotel
- Hilton Lisle
- Lisle Hilton
