i had made a res through the 800# for 5/20(Lincoln,IL). I called on 5/16 or 5/17 and cxld the res. My sister made a res for Decatur, il Comfort Inn (5/20) and that is where we stayed. I was chrgd for the Lincoln hotel. I spoke with the owner and he stated that I never cxld. I do not have my cxltn# but stayed at the Decatur Inn that same night. I was loyal to Comfort Inn by staying with them but now I have incurred a double charge. The owner told me it is "My $89" and I explained to him that it is not his $, it is my $.
Also, the hotel owner in Decatur physical stood over people while we ate breakfast to see what we were eating and my niece had to show him a McDonalds bag to prove that she was not feeding her 1 yr old son from his breakfast. She had to bring the bag to the check in counter. Every guest was watched very intensely-very unnerving (also, exercise facility not working in Decatur). We r international travelers and we will NEVER stay with any hotel related to Comfort Inn! We r treated with respect no matter what country we have gone to but we r not treated with respect in our own by Indian Management. DO NOT RECOMMEND!!!!! The clerk that checked me in was the ONLY positive to this visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC