Reviewed this Holiday Inn Express (HIE) in May 2008 and have stayed 2-3 times since. The hotel is going down hill. Upon check in – two rooms reserved for me and colleague, one in my name one in his name. But he was not on the list, nor where some others from our group who “had” room reservations. When I check-in and presented my Holiday Inn Priority Club Gold card – there was no “perk” for being a club member, as there is in most HIE’s. No mention, thanks, etc. My room (2nd floor) and the hallway had strange odors. In part because “smoking” is allowed in certain portions of the hotel (1st floor) – you could smell it above the first floor and I believe a room freshener had been heavily sprayed to cover the odor. The tub faucet was loose – it rotated – I found this out when I took a shower and water shot upward from the tub faucet. Also there was no time limit set for use of the two lobby computers – I wanted to print airline boarding passes, but one person occupied one of the computers for over an hour - I kept returning to see if it was free. I then asked the front-desk person if there was a limit and she said no! Period - not I will ask person to leave for 10 minutes etc. The computers are directly in front of the front desk. SO it was not awful, but no need to put up with any such annoyances. I will not stay here again when in Libertyville.
- Holiday Inn Libertyville
- Libertyville Holiday Inn
