I traveled from Alabama to Illinios for a relative's funeral. I researched and chose the Comfort Suites of Lansing, IL. The service was fine. Matt did a great job of accomodating my guests and me.

The reservation was made online. I did not select a handicapped room. But that's what I got. So did my cousin. The bed was fairly nice and comfortable. However, I was disappointed with the breakfast. It wasn't what I expected (based on previous reviews).

The hotel was clean and staff were great. My room and everything I could see was clean. Hotel is near a mall and movie theater.
Disadvantage : too quiet :) what a problem to have.
The business center was poor - you had to standup to use the computer.

I am a regular at this hotel and I stay for business all the time, I would like to point out the reviews on this hotel was false in every way. I stayed here the night of the tornado, sure it was uncomfortable but they did what they could under the circumstances, the power went out on the whole intersection including walmart so it wasnt the genrators that went out the whole neighborhood went out, and I would also like to point out that everyone in the hotel recieved a discount for that night. And for the housekeeping they are excellent they get the job done I can promise you no ones room got cleaned after 6:00pm since housekeeping goes home around 3:00pm because they have to be finished before check in which is 3:00pm. So coming from a person who stays here very offten I promise you will love this hotel.

The only reason we chose this Hotel was because they had a POOL. I called to make sure! when we arrived there was a sign on the pool door that said IT WAS CLOSED for "MAINTENANCE"! The lady failed to tell me that on the phone of course! I saw the manager and asked about the pool. He said it would be open in the next hour. We went for dinner and came back 3 hours later and it was still closed! They told us They couldn't find the key! They finally opened it at 9pm, right when a big storm was starting with tornado warnings so they told us not to get in! then the power went out (no back up generator of course!) and was out all night and up until we left at 11 am the next day! We paid 130.00 For 2 rooms, had no air, no tv ,no lights, nothing! Not very comfortable! Of couse we understand the weather was not their fauld but they could have at least gone to the open donut shop down the street and got coffee and donuts for their guests who were supposed to get a CONTINENTAL breakfast Under the circumstances, they could have tried to make their guests a little more comfortable. And the fact that we paid so much so we could have a pool- should have been compensated for! as for the cleanliness, it was not! it looked like they never vacuumed the corners and edges and their was dried up urine around the toilets, not a first class hotel! Definately not worth 130.00 a night. This is the worst hotel experience we have ever had!!