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Comfort Suites – reviews, photos

2.5 of 5
2235 West 173rd Street, Lansing, IL 60438
Hotel amenities
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Ranked #3 of 8 hotels in Lansing
3.5 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    6
    2
    4
    0
    3
Date Rating
Bedford, New Hampshire
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Stay Away from this Place”
1 of 5 stars Reviewed 16 July 2011
1
person found this review helpful

We want to save you from making the mistake we did of staying here. We are from out of state and booked this months in advance, hoping the Comfort Suite reputation would hold up. It did not. We requested an upper floor, in a quiet area, and got the ground floor next to the stairs and pool. The room next to us had its door kitty corner to ours, and you could hear every slam. The bathroom had no exhaust, so the floors, walls and surfaces were slimy and slippery every shower. The carpet was DISGUSTING, and our feet were BLACK from it!!! To prove this, we wore white socks, which were black in one walk across the floor. We requested 3 times to be moved from this room, and each time were told no, there was no room. The parking lot had about 8 CARS in it! We were not offered any discount, or any type of inconvenience consideration. The only reason we had to stay, was because we had to pay in full in advance to book for 5 nights. RIP OFF, GROSS, and NEVER again. DO NOT stay here! And...the linen smelled.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask kdboulanger about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Not Overly Impressed”
3 of 5 stars Reviewed 30 June 2011

I am not impressed with the cost/quality ratio of this hotel. Fir the overall price of $108 and some change after receiving my IFB 20% discount. I've stayed at the sister property next door for a much reduced cost of $78 and the room quality and overall quality is the sane as the comfort suites.

I feel this property is way overpriced and will not use them again. I had a hunch that this was the case but went out on a limb just in case I was wowed...

The major difference between the two is comfort sweets offers a pool area, slightly larger rooms, hot breakfast that consists of scrambled eggs and sausage. The lower priced Sleep Inn has the same breakfast minus eggs and sausage.

I deffinstjy give comfort suites Lansing Illinois a rating of 3 on the top end. keep in mind I travel quite a bit and stay on average 50-60 separate stays per year at various hotels and frequent particular ones on a regular basis.

Thanks for reading,

K

  • Stayed June 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Thats_My_Milk about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
“No 1 cleanness”
4 of 5 stars Reviewed 21 March 2011
1
person found this review helpful

cleaness is good. staff was so helpfull.good and quite place for relaxation

  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ramsey_clifford about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembroke Pines, Florida
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“I have been a long stay customer due to...”
4 of 5 stars Reviewed 21 May 2010

I have been a long stay customer due to circumstances beyond my control. I have been a resident since July 2009. Thinking that the Owner would want to build Goodwill as I has been a cash paying customer he continues to block the door and I can't get in. For the past 3 days I have been speaking with the front desk and they have not responded in a positive way. I know that the person at the front desk is not responsible but the owner is.

It would seem that he would want to pamper such a guest but that is not the case. I have spoken to corporate and all they say is Choice Hotels has no say as he is an independent owner. I cannot understand why they do business this way after I have spent so much money here.

  • Stayed March 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jlmajestic about Comfort Suites
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traveler8881, Owner at Comfort Suites, responded to this review
11 October 2010
The customer was indeed a long-term guest, but like everyone there are bills to pay. The guest would go on two week sprees without paying a single penny for his room. Is two weeks leniency not enough? In the end the guest left the hotel, and failed to pay the remainder of his $1,900 bill and a police report has been filed on him.
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Mobile
1 review
1 helpful vote 1 helpful vote
“It was so-so"”
3 of 5 stars Reviewed 25 September 2009
1
person found this review helpful

I traveled from Alabama to Illinios for a relative's funeral. I researched and chose the Comfort Suites of Lansing, IL. The service was fine. Matt did a great job of accomodating my guests and me.

The reservation was made online. I did not select a handicapped room. But that's what I got. So did my cousin. The bed was fairly nice and comfortable. However, I was disappointed with the breakfast. It wasn't what I expected (based on previous reviews).

  • Stayed September 2009, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NopalHealthDrink about Comfort Suites
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traveler8881, Owner at Comfort Suites, responded to this review
11 October 2010
I'my sorry that my hotel was not up to your Par, but we're working on changing the breakfast menu up. I hope you stay with us again so we can serve you better next time. Thank You.
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Additional Information about Comfort Suites

  • Comfort Suites Lansing
  • Lansing Comfort Suites
Address: 2235 West 173rd Street, Lansing, IL 60438
Price range (per night):* INR6,665 - 8,177

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