Staying at this location made me re-research the meaning of hospitality. According to dictionary.com hospitality means "the quality or disposition of receiving and treating guests and strangers in a warm, friendly, generous way." After reading that definition I can truly say that this Red Roof Inn 300% fits that definition.
I have stayed at this location several times prior to my current stay, starting in October 2011. I would come into town once a week every month for a doctors appointment. My first time staying their I had a real bad seizure and my nephew who travels with me went the front to inform them of what happened and we needed to extend our stay. He was so amazed with the reaction of the young lady (Bina) at the front desk because of the genuine concern and worry she showed about my well being. Anyone that can amaze my nephew that much I had to see who this young lady was, when I went in the door without her knowing who I was greeted with a warm radiant smile that brighten my day. Just that incident started my new found relationship with Red Roof Inn.
During my current stay with started back in October 2011, it has been more than a hospitable stay. Words can't explain the feelings that I have in my heart about the management and staff. The General Manager Ava has on several occasions gone beyond the call of duty on a few situations had them fixed with no questions asked. Something that I don't see many general managers in hotels do listen to the guest, normally you speak to the front desk manager never the general manager. This particular general you can see on the grounds going door to door checking on guest and rooms. I was even amazed one time when I saw her in the laundry cleaning linens. Also, if you see her you can stop her and she will listen to any complaint or concern. I truly have to take my hat off to the her!!!
Earlier this year I was told by my doctors that I had 8-10 months life expectancy with the end stages of the form of leukemia that I have. One day I so down everything looked bleak I went into the front office and Bina was there and saw something was wrong. I begin to explain to her what was going on and gave me some very encouraging words that I have been running with ever since. Also, I have to say that even the housekeepers have the spirit of the general manager. Especially Diana one morning she came to the door and I guess I wasn't looking the greatest as we were talking I mention to her that I hadn't taken my medication yet that alarmed her ever since that morning if she's working my side of the building or it run into here, she would make sure to ask me did I take medication.
So much can be said about this Red Roof Inn, I can go on and on about this location the great front desk staff Bina, Mike, Brenda, Adriana, Manny and Christina. The housekeeping staff Diana, Cecillia, Mary, and Kim. Maintenance staff Lance and Paul.
This RED ROOF INN gives a new meaning to the Word Hospitality!!!!!
- Red Roof Inn Lansing
- Lansing Red Roof Inn
