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Hilton Garden Inn Lake Forest Mettawa – reviews, photos

3.0 of 5
26225 North River Woods Boulevard, Lake Forest, IL 60045
Hotel amenities
Hilton Garden Inn Lake Forest Mettawa
Hilton Garden Inn Lake Forest Mettawa
Hilton Garden Inn Lake Forest Mettawa
Hilton Garden Inn Lake Forest Mettawa
Hilton Garden Inn Lake Forest Mettawa
Hilton Garden Inn Lake Forest Mettawa
Ranked #2 of 3 hotels in Lake Forest
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    24
    6
    3
    3
    0
Date Rating
Tucson, az
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Naval Graduation, Great Lakes, IL”
4 of 5 stars Reviewed 14 February 2012

The Hilton Garden Inn Lake Forest Mettawa is only 10 min drive to Great Lakes,IL Naval Graduation. The Navy provides some recommendations but those hotels are not necessarily in a nice area and are older. This hotel is in a nice area and it is conveniently off the exit and close 10 min drive to a mall and restaurants. They were very personable and rooms were nice and included frig and microwave. We even had a photo session in the lobby. Nice little breakfast buffet too or you can choose the continental breakfast.

Room Tip: I recommend asking for a room not to the freeway/interstate side for quietness.
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Stayed February 2012, travelled with family
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Ask RCRCTucson_az about Hilton Garden Inn Lake Forest Mettawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Smith, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review
17 February 2012
First, congratulations to you, your family, and your recent Naval Academy graduate. Our team is honored to serve, even briefly, those that serve and protect our country. Thank you for the kind words and wonderful recommendation. From your very positive comments about our rooms, restaurant, and most importantly, personable service, it sounds like you had a very well rounded experience. Thank you for choosing to stay with us on such an important weekend, we're grateful to have been a part of it and we appreciate the business!
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New York City, New York
Senior Contributor
43 reviews 43 reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
“A Great Experience”
5 of 5 stars Reviewed 13 February 2012

I've stayed at this hotel twice now on business and it is extremely good value and pleasant. The lobby is welcoming and the bar restaurant area is very comfortably. Half of the lobby is set aside as a casual seating area with a fireplace--part of the Garden Inn look. The breakfast was plentiful--hot, cold, you name it. The bar was well-stocked and not over priced. The business center is tiny--really just good for printing a boarding pass or a document. The health club had all the machines you would expect. The pool was small but fine for splashing around in. The room was spacious and well-appointed, as was the bathroom. The real selling point for me was the friendly service. I was welcomed each time I entered the hotel and on my last morning the manager was checking-in with guests to see if everything was good. I don't think I've seen that at even the most luxurious of hotels I've stayed in. I was impressed.

Room Tip: Ask for an odd numbered room as even numbered ones look out on the highway which is loud all night...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Wanderingnewyorker about Hilton Garden Inn Lake Forest Mettawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Smith, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review
14 February 2012
We very much appreciate your detailed and highly complimentary feedback...thanks for taking your personal time to share it with your fellow travelers. What a great recap of our product and I'm pleased to see you find the hotel to be warm, inviting, and comfortable. Our public areas were designed to encourage practical and frequent use by our guests...it's great to hear this has been your experience on more than one occasion. Our passion is providing genuine hospitality and friendly service. I can tell you our team will be grateful to hear how much you felt welcomed and appreciated during your stay. We realize you, as our guest, are not a distraction from our work, but rather the purpose for it and we hope that it's obvious during every interaction with our team. I hope you'll visit again the next time you're in the area...see you at breakfast!
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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“does the job”
3 of 5 stars Reviewed 5 February 2012

stay here for work now and again and the hotel always does the job. The decor is far from my taste, the bar and restaurant close early and it is in the middle of nowhere but the staff are always excellent, the rooms are clean and decently appointed. Beds are large and comfortable, good tvs and everything always works which is what you need on tightly scheduled business trips.

Not sure you'd want to come here on holiday, but fits the bill if in the area on business.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask simcfro about Hilton Garden Inn Lake Forest Mettawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Smith, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review
6 February 2012
Thank you for taking your personal time to share your experience. Direct, honest guest feedback is our best opportunity to continually improve what we do.
The hotel's mission is simple and highly effective, "Clean and Friendly", and it's the foundation for how we manage our business on a daily basis. You noted kindly that the staff is always excellent and the rooms are always clean and decently appointed...so it's gratifying to learn that we are indeed executing the mission.
I'm very pleased to report that one opportunity you mentioned, the hours at our Great American Grill (restaurant and bar), has hopefully been addressed. We've extended the hours of operation for both restaurant and bar in hopes of making things a bit more convenient. Also, please know that the entire team at Hilton Garden Inn Lake Forest/Mettawa thrives off of special requests and it would be our pleasure to try to accommodate any dining request that might arise before or after normal operating hours. We'd love to create a fresh salad or sandwich quickly while you wait or deliver it to your room so do not hesitate to ask....you are the reason we're here and we are at your service. Please come back and see us the next time you're in the area...we appreciate your business.
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Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
“Fantastic experience”
4 of 5 stars Reviewed 31 December 2011

Great hotel and staff fir the money. Clean rooms and efficient staff.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Racelzok about Hilton Garden Inn Lake Forest Mettawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Smith, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review
17 February 2012
A quick and overdue thank you for sharing your great experience. The title of your review says it all..."Fantastic Experience". Our team is working very hard to deliver exactly that and I know everyone very much appreciates hearing that we were successful in taking care of during your visit. We know you have a lot of choices...so thank you for choosing us and please come back and stay with us again the next time you're in the area.
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North Liberty, Iowa
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“VERY PLEASED!!!!”
5 of 5 stars Reviewed 3 October 2011

Had a little glitch getting checked in. Seems we booked through Expedia (by accident) and was promised an adjoining room. When we got there they knew nothing about it. To give us what was promised, they upgraded us (at no extra charge) to a larger king room so that we could have the adjoining room with 2 queens as we needed. Everything was very very clean and well taken care of. It's about 5 - 10 minutes from Six Flags so it works out well. Rooms were very quiet, bed was hard but comfortable. Pool was small, but very nice and clean. Our 2 kids were the only ones in it, so no problem there. We didn't get the breakfast as it was $10.95 a person but it looked very good with a lot of variety. The coffee was free which was great for us. We will stay here again for sure on our next Six Flags trip, we were very happy with everything.

Room Tip: Rooms on west side were quiet (away from interstae) Speak with hotel directly when making special re...
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Shay_61 about Hilton Garden Inn Lake Forest Mettawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Smith, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review
10 October 2011
Thank you very much for making time to share your experience. As an occasional traveler myself, I know how upsetting any suprises can be when checking into a hotel while away from home. Our team at the Hilton Garden Inn Lake Forest/Mettawa is passionate about genuinely serving our guests. Even in a case like this where the error was no fault of our own, we want nothing more than to create a swift resolution and take care of you just as we'd want to be taken care of ourselves. I'm proud to hear our team was able to do just that and that you were very pleased with everything from cleanliness to amenities to location. Oh, and please do try to enjoy breakfast the next time you're with us as it's every bit as good as it looks. Thanks again and please come back and see us again soon.
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Additional Information about Hilton Garden Inn Lake Forest Mettawa

26225 North River Woods Boulevard, Lake Forest, IL 60045
Price range (per night):* INR5,209 - 10,642

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