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Ramada Limited – reviews, photos

2.0 of 5
1520 Commerce Lane, Joliet, IL 60431
Hotel amenities
Ramada Limited
Ranked #18 of 23 hotels in Joliet
2.5 of 5 stars 17 Reviews
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17 reviews from our community

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Traveller rating
    1
    5
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    1
    8
Date Rating
Greenvill, WI
1 review
“Bad Experience”
4 of 5 stars Reviewed 8 October 2011

For the most part, Ramada Inn has a good reputation, but our experience was not good. When we checked in, we had a "confirmed" reservation at a reasonable rate. We were told they discovered there had been a computer glitch and that are our rate for all four days was going to be raised by almost $120/night (plus tax). We were flabbergasted. When we said that wasn't acceptable, they told us they would give us Thursday and Sunday nights for the confirmed rate, but Friday and Saturday would still be raised by $70/night (plus tax). We immediately called the RI Corporate Office and put in a complaint. In the meantime, we tried to call the General Mgr., Mary Lynn. The girl at the desk (Corey) would not put us through, was very rude, and ended up hanging up on us. Everything is settled now, but we had to rely on the RI Corporate Office to do it for us. Their Customer Service department personnel are wonderful to deal with...FYI!

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Patrick H about Ramada Limited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Lynn, General Manager at Ramada Limited, responded to this review
11 October 2011
this guest stayed during the nascar races when the rate was 199. plus tax which was still less than other hotels in the area, guest was refunded the difference between our normal rate of 89. although he signed a registration card with the higher rate, corrie, our front desk manager who has worked here for six years with great customer service, told the guest to have a nice day and hung up because he was screaming at her over the phone, but his problem was still resolved to his satisfaction by customer service, my apologizes to the guest for inconvenience
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Carbondale, Illinois
2 reviews
“Worst hotel I've ever stayed in!”
1 of 5 stars Reviewed 2 August 2011

Our party had about 15 rooms. Rooms stank of smoke & mildew. Room keys constantly had to be reprogramed. Inconsistent/poor room cleaning. Broken vending and ice machines. One of our party had a couch in their room & there was a bodily fluid stain on it that was NOT blood. When it was shown to a hotel staff member, the staff member said he was just the maintenance man and not responsible. The two went to the front desk together, where other hotel employees identified the "maintenance man" as the hotel owner. Highly unlikely any of will ever stay at a Ramada Limited again.

  • Stayed July 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LHG1107 about Ramada Limited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Lynn, General Manager at Ramada Limited, responded to this review
11 October 2011
we did have some smoking rooms that smelled like smoke so we used febreeze and air wick freshners along with airing the room out by opening windows to resolve this issue, we had a new front desk clerk that was not duplicating keys so when she made a key it would cancel others, we did have a coke machine that was out of ordered that has since been replaced with a new one, we do have an ice machine that is not working, the owner of the hotel was with the maintenance man at time of incident and they offered to clean the couch in the room but the guest declined, sending guest email with complimentary room stay if they decide to come back
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“I WILL be back!! :)”
5 of 5 stars Reviewed 27 July 2011

The hotel was very clean, the staff very helpful and friendly. Even up to the General Manager level, I believe her name was Mary. These days it is hard to find people that care about their job and there customers, I will definitely be back! :)

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CYN67 about Ramada Limited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Clean cheap easy and friendly. What more do you need?”
4 of 5 stars Reviewed 27 June 2011

Quick night here for business. Desk clerk was friendly and upgraded my room when what I had booked wasn't available.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TJLand about Ramada Limited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
“Second visit...good stay for us.”
4 of 5 stars Reviewed 21 June 2011

This was our second stay at the Ramada Limited. We had no problems at check in. We did have a problem with the people in the room next to us (playing music and yelling). We called the front and the woman moved us to a different room. This is not the hotels fault for the people being loud and since there is only one person working the front desk most of the time, they can't go to the room to tell the people to settle down. Either way, we were moved to another room where we had no problems. Hero's West in the same parking lot, mcdonalds across the street, and 7-11 a short walk away makes it a good location. If we come back next year for our event, we will definitely stay here for a third time.

  • Stayed May 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Ramada Limited

  • Ramada Joliet
  • Ramada Hotel Joliet
  • Joliet Ramada
Address: 1520 Commerce Lane, Joliet, IL 60431
Price range (per night):* INR3,529 - 4,873

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Ramada Limited
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